Ray M.

Ray Mark S. is a seasoned Virtual Assistant and BPO professional with over seven years of experience in administrative coordination, appointment setting, customer support, and CRM management. He has a proven track record in managing schedules, qualifying leads, and streamlining backend workflows. At Belay Solutions, he served as an Appointment Setter, managing complex C-level calendars and securing qualified appointments across multiple time zones through proactive outreach. During his tenure at ResultsCX, he provided technical and sales support for Xfinity, enhancing customer satisfaction with technical diagnostics and strategically upselling internet and television services. As a Pharmacy Services Advocate at Optum Global Solutions, he was skilled in explaining prescription benefits and copay assistance, handling high-volume inquiries related to medication coverage. Ray holds a Bachelor's degree in Elementary Education from Pagadian Capitol College, leveraging strong organizational and communication skills to boost operational efficiency. Available to work during Australian business hours, he brings expertise in managing and optimizing Technical Diagnostics, Inbound & Outbound Appointment Setting, and supporting prescription benefits programs.