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Ray P. — Mid-Level IT Support and Administrative Specialist from Philippines

Ray P.

Mid-Level IT Support and Administrative Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Ray P. is an experienced IT Support and Administrative Specialist with a track record in delivering technical assistance and operational coordination in high-paced environments. With a career spanning roles at Converge ICT Solutions Inc., he has developed a range of capabilities in sectors such as telecommunications and logistics. As an Administrative IT Support Specialist, Ray provided essential technical support for hardware, software, and network issues, ensuring uninterrupted service for users. He also oversaw service provisioning and coordinated the activities of field technicians to maintain operational efficiency. Previously, as a Warehouse Worker and Logistics Assistant, Ray enhanced logistics operations by optimizing databases to track shipments accurately. His work in customer care honed his skills in account diagnostics and remote troubleshooting, providing seamless caller experiences. His education includes an associate degree in web application development from ACLC College, underpinning his ability to maintain rigorous technical standards and sustain high-quality service delivery. Fluent in both English and Filipino, Ray ensures clear and effective communication across varied tasks and stakeholders.

Experience

  • Administrative IT Support Specialist

    Converge ICT Solutions Inc. · 2023 — 2026
    Delivered technical support for hardware, software, network, and connectivity issues for end-users and clients. Coordinated the activation, provisioning, and configuration of internet and network services. Oversaw dispatching, scheduling, and coordination of field technicians and service requests. Collaborated with various departments to enhance daily operations.

  • Warehouse Worker / Logistics Assistant

    Converge ICT Solutions Inc. · 2019 — 2023
    Managed and optimized transport databases to ensure accuracy in tracking shipments, enhancing data reliability and efficiency. Directed the unloading and staging of materials for delivery to facilitate the physical flow of goods. Handled the intake process by reconciling deliveries against Purchase Orders to uphold a precise audit trail. Communicated with drivers, suppliers, and sales representatives to ensure effective vehicle dispatch and optimize routes. Monitored cargo movements in real-time to identify potential delays caused by various factors.

  • Customer Care Assistant

    Converge ICT Solutions Inc. · 2017 — 2019
    Conducted initial account audits to manage high-volume subscriber inquiries, verifying billing status and service eligibility before technical support. Offered first-level technical assistance by diagnosing internet connectivity issues and executing remote troubleshooting for subscriber concerns. Identified hardware or line issues needing physical repairs, and accurately documented findings while generating job orders for field technician visits to ensure prompt service restoration.

Skills & Expertise

HelpdeskDatabase AdministrationIT and NetworkingData Entry SpecialistSAP ABAP (Development)Chatter (only fans or similar)

Education

  • Associate Degree in Web Application and Development
    ACLC College · 2012 — 2014
  • Secondary Education
    Tarlac National High School · 2005 — 2009