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Rc J. — Junior Customer Service Representative from Philippines

Rc J.

Junior Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

RC J. T. is a motivated professional with a robust background in customer service, telemarketing, and administrative tasks. With a Bachelor of Secondary Education majoring in English from Sacred Heart College of Calamba, RC has honed strong public speaking, research, and academic writing skills, excelling in instructional design and educational psychology. Experienced in the financial industry, particularly at Sedge Funding, RC generated and qualified business leads, explained financing terms, and maintained compliance with financial regulations while achieving sales targets. Additionally, RC has demonstrated excellence in managing inbound and outbound calls in a high-pressure call center environment, particularly in ACA health insurance. Noteworthy achievements include being named 'Deal of the Week' for business loans and 'Top Agent 2024'. RC is proficient in technical skills including Microsoft Word, Excel, Google Docs, and Canva, and is fluent in English, Tagalog, and Cebuano.

Experience

  • Funding Specialist

    Sedge Funding · 2025 — 2026
    Generated and qualified leads, approached business owners to offer funding solutions, and guided clients through the application and approval workflow. Developed client relationships, clearly outlined financing terms, and assisted businesses in securing working capital. Consistently achieved sales targets while adhering to company policies and financial regulations.

  • Telemarketer

    Astralink · 2024 — 2025
    Managed both inbound and outbound calls, aiding clients with ACA health insurance enrollment, renewals, and plan modifications. Provided education on coverage options, subsidies, and eligibility requirements, all while ensuring compliance with HIPAA and healthcare guidelines, maintaining the confidentiality of sensitive information.

  • Waitress

    Soaked Restaurant · 2023 — 2024
    Assisted customers by accurately taking orders, promptly serving meals, processing payments, and professionally addressing customer concerns. Maintained cleanliness and adhered to food safety standards while providing exceptional service in a high-traffic restaurant environment.