rebecca F.
Mid-Level Emergency Control Officer
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About
Rebecca F. is a distinguished professional with a comprehensive background in emergency management, law enforcement, and educational mentoring. As an Assistant Control Commander with the London Fire Brigade, she adeptly managed emergency call handling and overseen incident management across 102 fire stations, contributing to the recruitment and induction of new control staff. Previously, as a Control Room Officer, she played a vital role in handling over 180,000 emergency calls annually, coordinating with other services to manage incidents in London. Her experience extends into law enforcement as an Investigations Support Officer with the British Transport Police, where she was involved in live incident monitoring and crime pattern identification. In earlier roles, she honed her skills as a CCTV Evidence Officer, gathering crucial evidence for investigations, and served voluntarily as a Special Constable with the Metropolitan Police Service. Rebecca's academic foundation is rooted in psychology, having graduated with a BSc from Middlesex University.
Experience
Assistant Control Commander
London Fire Brigade · 2025 — PresentOversaw emergency call handling and incident management activities for control room teams. Provided guidance to Control Officers ensuring service level standards were met. Managed team dynamics and contributed to recruitment and induction processes. Handled large and complex incidents while maintaining fire cover across 102 fire stations.Control Room Officer
London Fire Brigade · 2022 — 2025Part of a team managing over 180,000 999 calls annually. Mobilised fire engines and specialist equipment, supporting firefighters and collaborating with emergency services for effective incident response. Gathered critical information and provided advice during terrorist attacks and other major incidents.Investigations Support Officer
British Transport Police · 2021 — 2022Monitored and responded to live incidents, reviewing camera feeds and supporting police operations at railway locations. Identified opportunities for fast-time evidential CCTV downloads, aligning with departmental priorities, and proactively monitored crime patterns at stations.CCTV Evidence Officer
British Transport Police · 2014 — 2021Identified and investigated crimes via CCTV in the National Forensic Video Centre. Viewed and downloaded footage from the rail network and private systems, collaborating with agencies to provide timely evidence related to crimes and health and safety issues.Special Constable (Voluntary)
Metropolitan Police Service · 2011 — 2014Joined the Metropolitan Special Constabulary following in-depth training, working minimum hours to support local policing plans. Conducted duties alongside regular officers, including maintaining public peace and presence during events like the London Riots and the 2012 Olympic Games.Voluntary Mentor
Preston Manor High School · 2009 — 2011Supported teachers in addressing the needs of students facing learning barriers. Assisted with attendance monitoring, suggested referrals for professionals, and ran workshops for parents to discuss solutions.Retail Sales Assistant (Part-Time)
Faith Footwear Ltd · 2009 — 2010Provided customer service in a busy retail environment. Managed the till operations and assisted with stockroom management and store merchandising.Mentor
Preston Manor High School · 2007 — 2009Provided mentorship to students in an educational setting.Learning Support Prefect
Preston Manor High School · 2008 — 2009Assisted in supporting students with learning needs.Support Teacher
Preston Manor High School · 2008 — 2008Participated in a one-month placement focusing on motivation and support for under-achieving students while performing various administrative tasks.
Skills & Expertise
Education
- BSc Psychology Degree (Hons)Middlesex University · 2009 — 2012
- A2 Level: PsychologyPreston Manor High School · 2002 — 2009
- A2 Level: Business Studies AdvancedPreston Manor High School · 2002 — 2009
- A2 Level: Religious Studies AdvancedPreston Manor High School · 2002 — 2009
- AS Levels: PsychologyPreston Manor High School · 2002 — 2009
- AS Levels: English LiteraturePreston Manor High School · 2002 — 2009
- AS Levels: Advance Business StudiesPreston Manor High School · 2002 — 2009
- AS Levels: Religious StudiesPreston Manor High School · 2002 — 2009
- 9 GCSEs (A-C) including English and MathsPreston Manor High School · 2002 — 2009