Regine C.
Senior Executive Virtual Assistant
Open to offersNew to PlatformAbout
Regine C. is a highly experienced Executive Virtual Assistant and Property Manager with over 15 years of professional expertise in customer service, real estate operations, property management, and administrative support. She has a proven track record of collaborating with real estate teams, property owners, and financial institutions to streamline operations and enhance client satisfaction. Regine's proficiency with tools such as AppFolio, MLS, SkySlope, DocuSign, and Follow Up Boss, as well as platforms like Asana and Monday.com, showcases her adeptness in managing property records, coordinating lease agreements, and executing comprehensive CRM management. Her tenure at organizations like Copland Property Group, EXP Realty, and Wells Fargo further solidified her skills in transaction coordination and handling complex customer inquiries, while her leadership and problem-solving attributes are reflected in her successful management roles in diverse industries, including real estate, financial services, and ecommerce.
Experience
Executive Virtual Assistant | Property Manager | Real Estate Operations Specialist
Copland Property Group | EXP Realty · 2023 — 2026Handled tasks in AppFolio including invoicing, bills, tenant onboarding, and property records. Coordinated lease and listing agreements while maintaining MLS listings and CRM databases. Supported real estate operations using Asana, Monday.com, Canva, and Follow Up Boss.Associate Customer Experience Specialist / Phone Banker II
Wells Fargo · 2020 — 2022Handled inbound banking inquiries and provided account servicing, including transfers, disputes, card services, appointments, and online banking support. Identified fraudulent activity and escalated cases for investigation.Property Manager
Silvermenn Group Real Estate · 2021 — 2022Managed guest communications and scheduling, coordinated maintenance, and handled listing management and calendar administration for vacation rental operations.Property Manager
Suites Spots · 2021 — 2021Oversaw various aspects of property management including guest communications and operations management.Customer Care Associate II
Humana Pharmacy · 2019 — 2020Managed prescription refill and renewal requests while resolving billing, shipping, and order concerns. Provided information on prescription plans and coverage.Property Manager
Exemplary Corporate Housing · 2020 — 2020Managed different functions related to property management, focusing on guest interactions and operational oversight.Case Manager
Airbnb · 2018 — 2019Resolved guest and host concerns through mediation and case management, investigating booking issues and policy-related disputes. Coordinated with internal teams to ensure timely resolutions.Subject Matter Expert
AT&T / DirecTV · 2013 — 2018Handled escalated billing issues and customer resolutions, leading coaching sessions and performance reviews. Managed team performance, attendance, and orchestrated training initiatives.Customer Support Specialist
eBay · 2017 — 2018Supported seller accounts with inquiries related to listing, shipping, and billing. Assisted users with product listings and navigation of the platform.Customer Service Representative
Digital River Ecommerce · 2011 — 2013Provided phone and email support for online purchases, focusing on payment processing, billing inquiries, and basic troubleshooting.
Skills & Expertise
Education
- Health Care ServicesUniversity of Baguio · 2010 — Present
- Bachelor of Secondary Education, Major in EnglishUniversity of the Cordilleras · 2008 — 2009
- Pre-DentistryUniversity of Baguio · 2007 — 2008