Rejane M.
Senior Customer Service and Administrative Support Specialist
Open to offersNew to PlatformAbout
Rejane M. is a seasoned Customer Service Representative and Virtual Administrative Support Specialist based in Cagayan de Oro, Philippines, with over 8 years of experience working with international clients across diverse industries like e-commerce, healthcare, medical certification, and online services. Her adept skills in CRM, ticket management, and various communication channels such as phone, email, live chat, and social media set her apart in effectively addressing customer inquiries. At Satori Continuum LLC, Rejane managed Zendesk email tickets and maintained social media engagement using Meta Business Suite, showcasing her ability to enhance customer experiences through professional interactions and detailed product knowledge. Her administrative prowess was evident as she organized dashboards, managed trainer applications, and improved operational efficiency. Previously at Quantified Commerce and SupportZebra, she consistently met SLA requirements while handling order management, subscription services, and HIPAA-compliant information management. Rejane’s expertise in tools such as Shopify, Google Workspace, and Atlassian products like Monday.com and Asana demonstrates her technical versatility and commitment to supporting team productivity and satisfaction.
Experience
Customer Service Representative / Administrative Operations Support
Satori Continuum LLC · 2024 — 2026Delivered customer support via phone and email using Zendesk, addressing inquiries about Save a Life courses, certifications, and account concerns. Managed Zendesk email tickets while adhering to SLA response times and provided professional phone support with strong product knowledge. Responded to comments and direct messages across various social media platforms using Meta Business Suite to enhance customer engagement. Documented website bugs and usability issues, collaborating with internal teams for improvements. Completed a variety of administrative tasks on scheduled deadlines, managed Google Sheets dashboards for trainer tracking, and organized operational dashboards to maintain data accuracy. Handled company email communications and archived files to ensure accessibility, while creating task reminders and scheduling meeting notifications to support team productivity.Senior Customer Service Representative
Quantified Commerce · 2023 — 2024Oversaw a daily volume of 60–80 customer interactions through live chat, email, and phone channels using Zendesk, ensuring compliance with SLA standards. Assisted customers with subscription enrollment, order placement, updates, exchanges, and refunds, while providing real-time shipping information and coordinating with pharmacy or internal teams for necessary follow-up. Managed sensitive health-related account information according to HIPAA requirements and maintained accurate records of customer interactions, ensuring professional and personalized support in alignment with quality standards.Customer Service Representative
SupportZebra · 2017 — 2023Handled a high volume of inbound customer calls in a fast-paced automotive e-commerce environment, assisting with order tracking, shipment updates, returns, exchanges, and refunds. Collaborated with shipping carriers on delayed or missing deliveries, utilizing strong product knowledge to provide assistance and support upselling opportunities. Maintained established KPI goals while delivering efficient resolutions and managing multiple customer concerns with professionalism. Supported customers through phone, email, and live chat using Shopify, processing requests in line with company guidelines and ensuring quality in email ticket responses.
Skills & Expertise
Education
- Undergraduate / Bachelor of Arts in English Language and LiteratureCapitol University
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