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Renalyn D. — Junior Virtual Assistant from Philippines

Renalyn D.

Junior Virtual Assistant

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Renalyn D. is a proficient Virtual Assistant from the Philippines with over three years of experience in eCommerce, Digital Marketing, and Customer Service. She has expertise in managing administrative tasks, Shopify management, email marketing, social media, and online operations. Renalyn is a graduate in Business Administration with a major in Marketing Management from the University of Southern Mindanao. She has provided virtual assistance to various clients, handling tasks like customer inquiries, appointment scheduling, and data entry. At Outsourced Doers, she enhanced digital presence by creating social media content, managing email marketing campaigns, and optimizing Shopify product listings. Her tenure at VXI Global Holdings fortified her customer service skills, assisting clients with technical issues and account management. Versatile with tools like Shopify, Klaviyo, and Trello, Renalyn is reliable, organized, and detail-oriented, ensuring seamless daily business operations for her clients.

Experience

  • VIRTUAL ASSISTANT

    Remote
    Provided support for daily business operations by managing administrative tasks and addressing client requests. Addressed customer inquiries and ensured follow-ups were conducted. Assisted in scheduling and coordinating appointments, while also managing email correspondence and organizing information. Conducted data entry as well as online research, aided in social media and marketing tasks, and coordinated deadlines and tasks. Maintained organized records and communicated task progress with the client.
  • DIGITAL MARKETING & eCOMMERCE VIRTUAL ASSISTANT

    Outsourced Doers
    Developed and scheduled content for social media platforms. Managed various email marketing campaigns and supported customer engagement efforts along with community management. Uploaded and updated product listings on Shopify, optimized descriptions, images, and pages, while conducting comprehensive research on products, competitors, and market trends.
  • CUSTOMER SERVICE REPRESENTATIVE

    VXI Global Holdings
    Addressed customer inquiries and service-related concerns, assisting with billing, plans, and account management. Diagnosed technical and connectivity issues, processed activations, upgrades, and cancellations, and managed customer complaints professionally. Provided detailed product and service information, verified customer details, and kept accurate records. Recommended products and services based on customer needs and documented interactions.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration, Major in Marketing Management
    University of Southern Mindanao · 2015 — 2019

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