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Renard S. — Senior IT Help Desk Manager from Philippines

Renard S.

Senior IT Help Desk Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Renard S. is an experienced IT Help Desk / User Support professional with over ten years supporting Australian SMEs across both technical support and operations roles. At ElitePH BPO, Renard served as Head of Operations, optimizing workflows and leading remote teams for a virtual agency. Previously, he provided remote administrative and technical support at First National Beerwah in the real estate sector, and as Senior Remote Desktop Support at Cloudspace Services Australia, assisted clients with Windows, Mac OSX, iOS, Android, networking, VOIP systems, and cloud-based platforms such as Google Workspace and Microsoft 365. Renard’s expertise extends to network management, DNS configurations, web development, and graphic design.

Experience

  • Head of Operations

    ElitePH BPO · 2020 — Present
    Managed and enhanced all operational functions within a virtual agency, promoting efficiency and scalability while ensuring client satisfaction for remote teams across digital platforms.

  • Real Estate Virtual Assistant

    First National Beerwah · 2018 — 2020
    Delivered remote support for administrative tasks and projects related to Windows Desktop, Mac OSX, iOS, Android systems, mobile devices, and Multi Function Devices.

  • Senior Remote Desktop Support

    Cloudspace Services Australia · 2012 — 2018
    Supplied remote support for administrative tasks and projects involving Windows Server, Windows Desktop, Mac OSX, iOS, Android systems, WAN, LAN, VOIP Functions, mobile devices, and Multi Function Devices for Australian clients (SMEs).