Renelyn M.
Senior Customer Service Professional
Open to offersNew to PlatformAbout
Renelyn N. is an experienced Customer Service Professional and Virtual Assistant with over 15 years of dedication in diverse sectors including real estate, property management, and insurance. Adept at customer relationship management, she has proven her ability to effectively communicate with clients, manage priorities, and deliver exceptional service across fast-paced environments. Renelyn excelled at BostonPads.com as a Complex Lead Generation Caller, conducting outbound calls and generating qualified leads for apartment rental listings. Her role at Getaround involved providing comprehensive support via phone, email, and chat, effectively utilizing tools like Zendesk and Salesforce. As a Real Estate Property Manager, she managed tenant screening and communications, coordinated maintenance requests, and ensured compliance with housing regulations. Her earlier role as a Territory Sales Manager at Pacific Cross Philippines involved promoting healthcare insurance products and supporting agency owners through consultative efforts. Renelyn demonstrates strong data entry skills and remote team collaboration, embodying a commitment to upholding high service standards in every position she holds.
Experience
Complex Lead Generation Caller
BostonPads.com · 2025 — 2026Conducted outbound calls to apartment owners, landlords, and property managers in the Boston area while researching rental listings to identify For-Rent-By-Owner (FRBO) opportunities. Responsibilities included verifying property ownership and availability, generating qualified leads for rentals, and maintaining accurate records of contacts and call outcomes. Followed up with prospects via calls, emails, and text messaging while assisting in expanding the company's property database through targeted lead generation efforts. Collaborated with the real estate team to support rental marketing initiatives.Customer Service / Virtual Assistant
Getaround · 2021 — 2024Provided support to customers via phone, email, and chat for vehicle reservations and account inquiries. Responsibilities encompassed performing data entry and various administrative tasks while utilizing Zendesk, Salesforce, and Stripe CRM for customer interactions. Played a role in operational improvements as part of the launch team and effectively resolved customer concerns.Real Estate Property Manager
Company not specified · 2018 — 2021Oversaw tenant screening, lease agreements, rent collection, and tenant communications within property management. Coordinated maintenance requests and property repairs while monitoring property budgets and financials. Acted as the primary liaison between property owners and tenants and ensured compliance with housing regulations.Territory Sales Manager
Pacific Cross Philippines · 2016 — 2018Developed relationships with independent insurance agents and promoted healthcare insurance products and services. Assessed sales performance and prepared management reports while recruiting and training agents through various online platforms. Provided consultation and business support to agency owners and partners.Administrative Virtual Staff
Visaya Knowledge Process Outsourcing (VKPO) · 2014 — 2016Handled chat and email customer support, managing boardroom and facility reservations while coordinating schedules and booking requests. Used Microsoft Outlook for communication and calendar management.International Travel Consultant
StudentUniverse · 2009 — 2012Processed travel reservations and payments, assisting customers with international travel arrangements through email, chat, and phone support while utilizing the SABRE reservation system.Customer Service Representative
E-Telecare Global Solutions · 2008 — 2009Handled customer service and billing inquiries, assisting Sprint Telecom customers with account concerns and service issues.Subject Matter Expert / Sales Agent
YEHS Outsourcing Corporation · 2006 — 2008Supported sales campaigns for Timeshare and Canadian Telecom accounts by assisting agents with product knowledge and providing account support. Contributed to team performance improvement through coaching and guidance.
Skills & Expertise
Education
- Bachelor of Business Administration, Major in Marketing ManagementSt. Paul University Dumaguete
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