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Reymart S. — Senior Customer Support Specialist from Philippines

Reymart S.

Senior Customer Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Reymart D. is a seasoned Virtual Assistant and Customer Support Specialist with over a decade of experience in the customer service and technical support sectors. With a strong background in handling customer queries, property management support, and administration, he has provided high-quality service to US-based clients across various communication channels. At companies like Concentrix and Redline360, Reymart has excelled in roles that required troubleshooting technical issues, managing schedules, and coordinating billing and invoicing processes to ensure efficient operations. His work with Gain Property Management involved managing maintenance requests and client interactions, further enhancing his organizational skills. Reymart holds a Bachelor of Science in Marketing Management from the University of Saint La Salle – Bacolod, and his diversified skill set includes strong proficiency in data entry and CRM management, making him a valuable asset to any business operation.

Experience

  • Office Coordinator

    Gain Property Management / Great Dane Landscaping (USA) · 2024 — 2026
    Facilitated maintenance requests for tenant concerns, managed communications with tenants, clients, and vendors, and oversaw scheduling and routing of service jobs.
  • Virtual Admin Assistant

    Tutor Lim (Australia) · 2023 — 2024
    Coordinated the matching of students with tutors based on subjects and availability, while managing scheduling, calendar coordination, and session tracking.
  • Data Entry Specialist

    Redline360 (USA) · 2022 — 2023
    Managed product uploads with accurate descriptions, pricing, images, and compatibility data to ensure accuracy and enhance the user experience on the e-commerce platform.
  • Technical Support Representative

    Concentrix (Xfinity Account) · 2015 — 2022
    Delivered support via chat and phone for internet, cable, voice, and home security services, troubleshooting technical problems and guiding customers through solutions.
  • Customer Service Representative

    Concentrix (Amazon US Account) · 2013 — 2015
    Supported customers by providing assistance through chat and email for order tracking, refunds, and replacements while efficiently resolving issues to maintain high satisfaction levels.

Skills & Expertise

Education

  • Bachelor of Science in Marketing Management
    University of Saint La Salle · 2009 — 2013