Post a Job Free
0 viewsjobseeker
REYNOEL G. — Mid-Level Virtual Assistant and Team Supervisor from Philippines

REYNOEL G.

Mid-Level Virtual Assistant and Team Supervisor

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Reynoel G., a seasoned Virtual Assistant and Team Supervisor, has excelled in optimizing administrative processes and enhancing team productivity. During his tenure at Lemieux and Associates, he expertly managed the end-to-end validation and filing of medical records while cross-referencing complex financial reports, ensuring accuracy for case closures. As a high-impact communicator, he successfully coordinated technical CRM troubleshooting, effectively managing over 100 daily leads. Reynoel is distinguished for handling multi-timezone scheduling (EST to PST) and maintaining 100% accuracy in financial reporting and document organization. As a Senior Assistant Lead, he validated and processed up to 30 client updates daily, and significantly improved team productivity through leadership and coaching. At Viast Outsourcing Solution, he spearheaded the appointment-setting team, achieving outstanding conversion results. His proficiency extends to HIPAA Compliance, medical records validation, and Excel dashboard creation, underpinning his solid reputation in the realms of insurance, healthcare, and outsourcing industries.

Experience

  • Senior Assistant Lead, Records Retrieval Department

    Lemieux and Associates · 2024 — 2026
    Ensure accuracy in the records retrieval process by validating 20–30 client case updates each day. Upload 10–15 validated medical records daily to TrackOps for prompt client delivery. Process medical record invoice payments using Chartswap, Datavant, and specialized ROI departments. Audit and finalize 3–5 closure reports daily by cross-referencing payments, invoices, and expenses. Delegate case assignments to a team of 5 members while monitoring daily call productivity. Communicate with clients regarding status updates for their requests. Uphold HIPAA compliance through regular training and strict process adherence. Track and visualize daily team productivity by developing and monitoring Excel Dashboards. Provide coaching to team members and new hires through regular performance sessions.

  • Assistant Lead/Caller, Medical Canvassing Department

    Lemieux and Associates · 2024 — 2024
    Achieve high-performance metrics by maintaining 10+ hits per day and over 5 hours of active talk time. Oversee task assignments for 24 callers to ensure completion of 15+ cases daily. Adjust team workflows to prioritize urgent client requests and meet shortened deadlines. Ensure data integrity by reviewing call lists and final reports before submission. Conduct 60–70 outbound calls each day to identify insurance coverage and facility hits.

  • Team Supervisor / Insurance Appointment Setter

    Viast Outsourcing Solution · 2022 — 2024
    Establish departmental KPIs and performance standards for the appointment-setting team. Conduct weekly training sessions to enhance team conversion rates. Provide regular reports on productivity and attendance metrics to senior management. Generate 5–10 appointments each day by reaching out to 100–120 leads through outbound dialing. Achieve a record 11 sold appointments in a single month while resolving technical CRM and softphone issues to reduce team downtime.

  • Virtual Assistant

    Viast Outsourcing Solution · 2022 — 2022
    Enhance time efficiency by organizing client calendars through Calendly and Google Calendar. Manage 2 email inboxes, both personal and work-related. Document meeting minutes to ensure all vital action items are noted and addressed. Streamline document signing and organization, contributing to a 20% reduction in weekly working hours for clients. Screen prospective tenants by conducting thorough background checks. Maintain MLS listings and CRM data to keep property websites active and synchronized. Handle monthly financial reporting, expense tracking, and software subscription payments. Create graphic content and manage social media interactions to boost brand engagement.

  • Appointment Setter

    ISA University
    Utilize advanced CRMs including Mojo, Boomtown, Follow Up Boss, and HubSpot for effective lead management. Conduct over 300 outbound calls each day using power dialers to secure 5–7 appointments per shift. Qualify leads for mortgage pre-approvals, listing appointments, and buyer consultations. Navigate diverse client schedules across EST to PST without service interruptions.