rhoda M.
Mid-Level Academic Administration Coordinator
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About
Rhoda M. is an accomplished Executive Relationship Manager and Academic Administrator with over 20 years of diverse experience across sectors including higher education, banking, and office administration. Based in Johannesburg, she has established herself in the fields of academic administration and executive education delivery at Wits Business School, managing programmes like MAP and SLP. In the banking sector, she excelled as a Key Accounts Manager at FNB Corporate Banking, handling relationships with 400 corporate clients and achieving recognition as a top banker. Her proficiency in stakeholder engagement, client onboarding, and regulatory compliance (KYC/FICA) is supported by a solid academic foundation with a Postgraduate Diploma in Business Administration and a BA in Psychology and Human Resource Management. Rhoda's career includes roles such as Executive PA and Programme Coordinator, showcasing her ability to provide effective support in executive settings. She is adept at using tools such as Microsoft Office, Oracle, ITS/SIMS, and has worked with clients like Glencore and BASF in both public and in-house programme formats.
Experience
Academic Administration Support
Wits Business School · 2016 — 2025Provided thorough academic administration and programme coordination for the department and the Executive Education programme teams. Supported logistics for Executive Education programmes, including course materials and delegate logistics for public and in-house formats. Managed student queries related to programme information, course recommendations, and certificates. Recorded student information on Oracle, ITS/SIMS, and Ulwazi, assisting with examination and assessment administration. Coordinated departmental meetings and managed diary schedules for the Head of Department. Handled purchasing requirements and supported budget allocations associated with faculty payments.Personal Assistant / Office Administrator
Wits Business School · 2013 — 2015Oversaw executive diary management, scheduled meetings and organized appointments for senior management. Prepared meeting agendas, took minutes, and tracked action items to ensure timely completion. Managed correspondence, including emails and calls, escalating prioritised matters when necessary. Handled travel arrangements and coordinated events. Maintained both electronic and manual filing systems for confidentiality and accuracy. Assisted in budget support and tracking office supplies, identifying executive support needs proactively.Personal Assistant and Assistant Committee Secretariat (MREC)
Sefako Makgatho University · 2011 — 2013Provided personal assistance and secretariat support to the Medunsa Research Ethics Committee, managing protocol administration and committee communication. Handled the distribution and tracking of research protocols, ensuring documentation was prepared for committee review. Coordinated meeting logistics, including agendas, minutes, and catering. Maintained accurate records for governance and audit processes while acting as a liaison with the National Research Ethics Council.Personal Assistant
Gauteng Legislature · 2010 — 2011Provided personal assistant and office administration support, managing diary and appointment scheduling. Organized meetings, events, and travel arrangements, ensuring proper reception of clients and visitors. Handled communication, including calls and correspondence, and maintained administrative records accurately. Assisted in resolving consumer complaints and filed invoices for finance processing.Key Accounts Manager / Banking Specialist
FNB Corporate Banking · 2009 — 2009Managed corporate banking client relationships, supporting a portfolio linked to major corporate clients. Facilitated sales processes for banking products and ensured professionalism in addressing client service requests. Conducted KYC, FICA, and AML documentation checks for client onboarding, and liaised with relationship managers and compliance officers to resolve client queries.Small Business Manager
ABSA · 2007 — 2009Managed inquiries from small-business clients, providing financial solutions through needs analysis. Expanded product offerings through cross-selling while maintaining customer satisfaction. Supported compliance requirements related to documentation and prepared regulatory reports as required.Call Centre Agent - IT Department
ABSA Group · 2007 — 2009Logged IT faults for branches, tracked technical queries, and updated call statuses. Coordinated with workshops regarding necessary spare parts while maintaining records of resolutions achieved.Relationship Manager - Private Banking
Nedbank · 2004 — 2007Managed a portfolio of private banking clients, focusing on retention and service delivery. Facilitated sales for new and existing banking products, completing client transactional requests and essential documentation. Conducted financial analysis and maintained relationships with compliance teams to address KYC issues.Call Centre Agent
Nedcor Group · 2004 — 2007Handled inbound and outbound customer calls, assisting with application completion and data capture. Addressed customer queries while maintaining service standards in a high-volume environment.Call Centre Agent
Dimension Data · 2000 — 2001Assisted customers with technical queries and product support during telemarketing calls. Captured customer information and tracked service orders while maintaining accurate records.Customer Service Consultant
First National Bank · 1999 — 2000Facilitated sales for banking products and managed client transactional requests, maintaining records on the sales-kit database. Supported asset finance and credit application processes.Human Resource Officer
Phumelela Gambling & Leisure Limited · 1997 — 1999Conducted recruitment and onboarding processes, maintaining employee records and HR databases. Managed employee relations, ensuring HR policies and labor compliance were adhered to.
Skills & Expertise
Education
- Postgraduate Diploma in Business AdministrationWits Business School · — — 2024
- Bachelor of Arts specialising in Psychology and Human Resource ManagementUniversity of the Witwatersrand · — — 2021
- National Diploma in Human Resources ManagementTechnisa College · — — 2005
- National Senior CertificateMoletsane High School · — — 1992