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Ria A. — Senior Virtual Assistant in Customer Support and CRM Management from Philippines

Ria A.

Senior Virtual Assistant in Customer Support and CRM Management

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Ria B. is an accomplished Executive Virtual Assistant with over 15 years of experience supporting U.S. and Canadian businesses in coaching, healthcare administration, and financial services remotely. She has overseen CRM management for a variety of clients, utilizing platforms such as GoHighLevel, Keap, and Mailchimp to maintain accurate records and streamline client communications. In the healthcare sector, Ria delivered healthcare administration and remote patient support for Community Wellness America, where she handled EHR systems and supervised a team managing COVID-19 test result inquiries. Her background also includes roles in client service supervision and loan processing within financial services, demonstrating expertise in customer support via email, phone, and live chat, as well as billing and account management. Ria's comprehensive remote work history highlights her capabilities in team supervision, digital operations, and data integrity across dynamic industries.

Experience

  • Virtual Assistant / Office Administrator

    Power of Choice Coaching · 2009 — 2025
    Assisted clients with onboarding and guided them through the program. Managed client CRM systems for accurate record-keeping and timely follow-ups. Addressed customer inquiries concerning billing, subscriptions, and product-related issues. Scheduled and posted social media content. Conducted data entry, online research, and updates to databases. Supported daily operations of a coaching business.

  • Healthcare Administrative Support

    Community Wellness America · 2021 — 2024
    Supervised a team managing COVID-19 test result inquiries. Handled digital record management and secure patient data in compliance with HIPAA standards. Responded to patient communications regarding test results and statuses. Coordinated appointment scheduling and updated records in CRM/EHR systems. Followed up with laboratories to clarify missing or delayed results. Monitored team performance and service quality.

  • Loan Processor

    Nationwide Accredited · 2012 — 2013
    Engaged with clients to follow up on loan documents and payment schedules. Compiled and reviewed stipulations and disclosures necessary for processing. Oversaw agent call performance and compliance. Maintained precise client records within CRM systems.

  • Client Services Supervisor

    Nationwide Accredited · 2011 — 2012
    Managed incoming and outgoing client calls. Monitored payment reminders and provided account updates. Supervised agents and assessed daily performance reports.

  • Data Entry Specialist

    Data Strategy Pte Ltd · 2010 — 2010
    Collected online data and organized it into structured spreadsheets while ensuring dataset accuracy and consistency.

  • Live Chat Support Agent

    Remotestaff Inc. · 2009 — 2009
    Assisted website visitors through live chat with inquiries about products and purchases. Monitored site activity and compiled weekly and monthly reports.

  • Customer Service Representative

    Convergys Corporation · 2007 — 2007
    Provided phone support to customers, resolving account inquiries and service-related issues.

Skills & Expertise

Customer SupportAccount ManagementCRM ManagementVirtual AssistantCustomer Service and Admin Support

Education

  • Diploma in Creative Computer Graphics Design
    Philippine Science and Technology College