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Rica G. — Mid-Level Administrative Support Specialist from Philippines

Rica G.

Mid-Level Administrative Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Rica J., based in Canlaon City, Negros Oriental, Philippines, is an accomplished Administrative Support and Customer Service Professional with over five years of experience in the healthcare, real estate, and remote operations sectors. She excels in handling client communications, resolving inquiries, and managing CRM systems like GoHighLevel. Rica's expertise includes coordinating schedules, maintaining accurate records, and supporting executive functions, highlighted by her roles at EcoFusion Pest Control and Desprez Group LLC, where she optimized daily operations and managed complex client communications. Her experience extends to quality assurance at Canlaon Call Center, where she ensured compliance with service standards through call monitoring and agent coaching. She also demonstrated her ability in technical support for Tracfone at Qualfon Inc., providing account management services. Rica holds a Bachelor of Science in Hospitality Management from Negros Oriental State University, enhancing her ability to manage varied client interactions and administrative responsibilities effectively.

Experience

  • Real Estate Virtual Assistant

    Perspective Home Buyers · 2026 — Present
    Managed communications with homeowners and customers through calls and texts, ensuring professional follow-up. Assisted in lead qualification and scheduled appointments in collaboration with acquisition specialists. Maintained detailed records of customer interactions for service continuity and managed the GoHighLevel (GHL) CRM for accurate lead tracking. Organized contact databases and created social media content to promote engagement and lead generation.

  • Administrative Executive Assistant | Operations Coordinator

    Desprez Group LLC · 2024 — 2026
    Acted as the main contact for clients in a loan brokerage operation, providing assistance with commercial loan options. Handled high-priority communications effectively and conducted outreach to homeowners for potential property acquisitions. Prepared purchase offers and legal documentation while ensuring timely management of executive calendars and deadlines. Led a team of five administrative staff and maintained a high-volume CRM database, which included skip tracing and lead tracking.

  • Administrative & Operations Support

    EcoFusion Pest Control · 2025 — 2026
    Served as the primary point of contact for customer communications and schedule adjustments. Optimized technician routes based on service needs while coordinating daily operations to ensure timely job completion. Managed billing, invoicing, accounts receivable, and collections, ensuring the accuracy of financial records while maintaining service logs and documentation.

  • Quality Assurance Specialist

    Canlaon Call Center · 2023 — 2024
    Monitored agent calls to assess compliance with customer service standards. Provided coaching and feedback aimed at improving both agent performance and customer satisfaction, collaborating with leadership to enhance operational performance.

  • Administrative Assistant to Department Head

    Instasugo Virtual Assistance Services · 2023 — 2023
    Managed communications with property managers and prospective tenants, addressing inquiries. Conducted audits of QuickBooks financial records and administrative documents for accuracy, while organizing departmental schedules and handling high-volume skip tracing and CRM data.

  • Hospital Administrative Clerk, Outpatient Department

    Canlaon District Hospital · 2021 — 2023
    Provided front-line administrative support in the Outpatient Department, managing high-volume patient intake. Processed registrations, including medical histories and insurance information, while maintaining confidential patient records for staff accessibility. Coordinated with medical personnel to facilitate efficient outpatient services in a fast-paced environment.

  • Freelance Administrative Outbound Caller

    Topline Inc. · 2018 — 2021
    Conducted outbound customer calls focused on lead generation and appointment setting. Maintained administrative records for prospects and follow-ups, executing 50-100 cold calls daily to support business development efforts.

  • Technical Support Representative (Tracfone)

    Qualfon Inc. · 2018 — 2018
    Provided troubleshooting and technical support for Tracfone customers through phone and chat. Assisted with account activations, deactivations, and service updates while responding to customer inquiries and maintaining thorough records.