Richard D.
Senior Operations Manager
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Richard A. is a distinguished professional with extensive expertise in shopping center management and corporate administration. At SM City Cebu as an Assistant Mall Manager, he remarkably increased collection efficiency by 20% year on year between 2024 and 2025, and successfully managed the construction and opening of over 80 tenant stores. His financial acumen led to a 5% savings in the mall's operating budget. Richard's leadership skills shone as he coached associates to secure at least five promotions and facilitated significant community and corporate events. At Julie's Group of Companies, he served as a Senior Manager, where he established essential departments, optimizing Business Process Management and overseeing store expansion across the Philippines. Additionally, he improved franchise relations and procurement efficiency, contributing to national resource management. Richard's educational qualifications include a Bachelor of Science in Computer Science, a Master of Arts in Education, and ongoing studies in Business Management, augmented by certifications in SEO, QuickBooks Online, and various technical proficiencies. His efforts in enhancing operational efficiency and strategic growth are supported by his rich academic background and a commitment to professional development.
Experience
Assistant Mall Manager
Shopping Center Management Corporation SM City Cebu (SMCC) · 2023 — 2026Oversaw the construction and launch of at least 80 tenant stores. Enhanced collection efficiency year-on-year. Managed tenant deficiencies in accordance with Service Level Agreements. Conducted monthly Retail Affiliates Meetings and represented the mall in Community Relations and CSR projects. Initiated the SM Malls Online Fulfillment Center by acquiring at least 20 tenant partnerships. Organized large-scale fire and earthquake drills with participation ranging from 500 to 1,500 individuals.Senior Manager
Julie’s Group of Companies · 2011 — 2023Created various departments including Program Management Office and Franchise Relations. Acted as Department Head of Business Process Management, authoring related policies and establishing a digital library. Led procurement teams across regions to support over 500 stores. Negotiated construction projects for cost savings. Developed and facilitated employee engagement and learning programs. Rolled out operations audits and mystery shopping in more than 500 stores, establishing an audit rating system. Enhanced profit margin protection through pricing optimization and organized franchise events.Deputy Executive Officer
Helpmate, Incorporated (and affiliates) · 2009 — 2011Boosted collection efficiency of the Helpmate Water System by upgrading in-house systems. Authored numerous policies for piped water system administration and prepared project studies, incorporating financial modeling. Fostered agreements with Local Government Units to expand the piped water network.
Skills & Expertise
Education
- Master of Arts in EducationUniversity of the Visayas · 2018 — 2022
- Certificate of Proficiency in EducationSt. Theresa’s College · 2005 — 2006
- Master of Management in Business ManagementUniversity of the Philippines - Cebu College · 1998 — 1999
- Bachelor of Science in Computer ScienceUniversity of San Carlos · 1991 — 1995