Rissa J.
Mid-Level Executive Virtual Assistant
Open to offersNew to PlatformAbout
Results-driven Executive Virtual Assistant with extensive experience in customer support, operations coordination, data management, and client relations across multiple industries. Proven ability to manage high-volume communications, streamline workflows, and support executive-level functions including scheduling, reporting, and stakeholder coordination. Skilled in data analysis, fraud monitoring, and financial record management, ensuring accuracy, compliance, and informed decision-making. Demonstrates strong project management and cross-functional collaboration by coordinating with internal teams, vendors, and clients to deliver results on time and within scope. Adept in social media management, lead generation, and performance tracking, leveraging digital tools and insights to support business growth and executive priorities.
Experience
Data Specialist
Woflow · 2025 — 2026Processed a significant volume of data with high accuracy, ensuring correct formatting and integrity across platforms. Actively validated and cross-checked information from various sources, identifying and correcting errors to enhance data quality. Maintained structured datasets using internal tools and workflows to boost processing efficiency.Social Media Manager
ProVA · 2024 — 2025Oversaw the growth of social media accounts on multiple platforms, implementing strategic content plans to increase engagement and reach. Created, scheduled, and optimized engaging content while interacting with followers to enhance community engagement and brand visibility. Managed paid social media campaigns, monitoring key performance metrics to inform decision-making and improve campaign outcomes.CSR
TTEC Philippines INC. · 2022 — 2024Provided comprehensive customer support through various channels, consistently meeting service quality targets. Addressed order-related concerns with an emphasis on First Call Resolution, effectively minimizing escalations. Collaborated with restaurants, riders, and delivery partners to manage and resolve issues, ensuring prompt fulfillment.CSR
Concentrix/Convergys Philippines · 2019 — 2022Delivered high-quality customer support over the phone, achieving strong customer satisfaction scores. Handled subscription payments accurately, ensuring smooth transactions. Diagnosed and resolved technical issues related to SiriusXM radio, working efficiently to promote First Call Resolution.Project In-Charge
Guanco Development Corporation · 2017 — 2019Directed on-site operations, ensuring compliance with project timelines and safety regulations. Coordinated efforts among engineers, subcontractors, and suppliers to enhance workflow and material availability, contributing to increased project efficiency. Conducted inspections and quality control checks to ensure adherence to building codes and high-quality standards.Account Executive
Guanco Development Corporation · 2017 — 2019Developed and nurtured client relationships, ensuring high levels of satisfaction through effective communication and problem-solving. Prepared and delivered proposals and contracts, successfully closing deals to boost project acquisition. Worked alongside cross-functional teams to track project progress and keep clients informed.Paypal Analyst
Eastvantage Business Solutions · 2013 — 2017Monitored high-volume transactions to identify fraud and chargeback risks, utilizing risk rules for enhanced detection accuracy. Investigated suspicious activities and managed disputes and claims in compliance with regulations. Assisted customers with payment-related issues to improve resolution efficiency.Data Entry Specialist
Eastvantage Business Solutions · 2013 — 2017Managed the accurate input of financial records, maintaining high data accuracy for reliable reporting. Verified and updated customer information and transaction details to mitigate errors. Generated timely financial reports for stakeholders to support operational efficiency.
Skills & Expertise
Education
- Bachelor of Science in AccountancyPasig Catholic College · 2009 — 2010
- Bachelor of Science in NursingArellano University · 2003 — 2005
Photos
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