Rj A.

Rachel J. is an experienced Assistant Unit Manager and Senior Software Engineer/Test Engineering Team Lead with a combined six years in the life insurance sales industry at Pru Life UK and five years in software quality assurance at Accenture. In life insurance, she managed client-facing financial transactions, distributed UITF products, maintained audit compliance, and trained agents, garnering multiple sales and performance awards. Her software QA work focused on the US health insurance and telecommunications sectors, handling requirements analysis, defect tracking, and test management for web, CRM, IVR, and backend database systems using tools like HP ALM, Salesforce, and Microsoft SQL Server. Rachel J. has led multi-regional QA teams, executed audits, and ensured system reliability through rigorous testing and business continuity planning in CMMI level 5 environments.