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Robyn H. — Senior Operations and Program Manager from United States

Robyn H.

Senior Operations and Program Manager

United States 6+ years
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About

Robyn H. is a highly experienced Senior Operations & Program Manager specializing in Customer Success and Supply Chain. With over 12 years of operational leadership expertise, she has mastered executing reverse logistics and inventory recovery strategies, optimizing 3PL networks across complex, multi-site environments, and improving cost, speed, and quality of operations. Her career includes roles such as Managing Member at Rob2 Designs, LLC, where she oversees production and fulfillment in the e-commerce sector, and Warehouse Project Manager at Elevate Brands, streamlining global reverse logistics initiatives. During her tenure as Program Manager III at Costco Logistics, she identified significant billing gaps, enhanced KPI management, and redefined SOPs to elevate service levels. Her role at Innovel Solutions further underscores her capacity in managing national accounts and leading field logistics. Robyn's educational background includes an MBA in Organizational Psychology & Development from American InterContinental University and a Six Sigma Black Belt Professional certification.

Experience

  • Managing Member / Operations Lead

    Rob2 Designs, LLC · 2025 — Present
    Manage an e-commerce business, focusing on production, fulfillment, and customer experience across both online and in-person channels while overseeing inventory flow and order accuracy to ensure customer satisfaction.

  • Career Sabbatical

    Company not specified · 2022 — 2025
    Took a personal career sabbatical while maintaining hands-on business ownership.

  • Warehouse Project Manager

    Elevate Brands · 2022 — 2022
    Led global reverse logistics and 3PL inventory reconciliation, enhancing inventory accuracy and improving warehouse flow across partner networks while developing KPI dashboards to support performance monitoring and data-driven decision-making.

  • Program Manager III

    Costco Logistics · 2020 — 2022
    Identified and resolved a significant billing gap through data analysis, thereby enhancing financial accuracy. Drove the go-live execution of operational systems and workflows, including user acceptance testing (UAT) and cross-functional deployment across multi-site 3PL environments. Improved exception handling by transforming it into scalable workflows that enhanced visibility and reduced resolution time while managing vendor performance and service issues with 3PL suppliers.

  • Business Solutions Manager

    Innovel Solutions · 2019 — 2020
    Led the requirements gathering and solution design for 3PL and fulfillment opportunities, managing client onboarding comprehensively. Developed standard operating procedures and improved efficiency by collaborating with IT and operational teams.

  • National Account Manager

    Innovel Solutions · 2016 — 2019
    Analyzed workflows to reduce the delivery cycle time significantly, enhancing operational efficiency. Managed a national account while improving performance and customer relationships, aligning service delivery with client needs.

  • General Manager, Field Logistics & Services

    Sears Logistics / Innovel Solutions · 2010 — 2016
    Transformed an underperforming operation into a top performer by enhancing workflows and KPI execution. Increased delivery capacity significantly and improved on-time delivery rates. Managed multi-site operations with full P&L responsibility and supervised a substantial team across warehouse and final-mile operations.

Skills & Expertise

Supply ChainE-CommerceQuickbooksInventory Management

Education

  • MBA, Organizational Psychology & Development
    American InterContinental University