Rochelle A.
Senior Data Analyst
Open to offersNew to PlatformAbout
Rochelle A. G. is a seasoned Senior Data Analyst and E-Commerce Expert with over 11 years of experience in transforming raw data into actionable business insights and managing e-commerce operations. She excels in building automated Excel dashboards, cutting reporting time by 40%, and creating 100% accurate reports, consistently meeting or beating deadlines. Rochelle's expertise spans various tools, including Microsoft Excel (Pivot Tables, VBA), Shopify store management, and customer support platforms like Zendesk and Gorgias. At Boswen Aust Pty Ltd, she delivered insights that enhanced operational efficiency. Her role as an E-Commerce Virtual Assistant at Talentpop showcased her ability to manage multiple Shopfiy accounts and produce daily growth reports. Known for reliability and efficiency, she has also been recognized for her superior customer support with McDonald's at TaskUs Philippines, and as a logistics virtual assistant at C5 Expedite. Her educational background is in Information Technology, augmented by certifications such as Microsoft Excel Specialist and Certified QuickBooks ProAdvisor.
Experience
Senior Data Analyst
Boswen Aust Pty Ltd · 2022 — 2026Developed advanced reports for sales and operations utilizing Microsoft Excel, including pivot tables, charts, and automated dashboards. Analyzed maintenance, service call-out, and motor inventory data to generate actionable insights that enhanced operational efficiency. Designed and updated data tracking systems to ensure timely and precise reporting. Recognized for completing tasks ahead of schedule while maintaining 100% accuracy. Improved reporting processes for the management team, reducing reporting time by 40%.E-Commerce Virtual Assistant
Talentpop · 2022 — 2026Oversaw multiple Shopify accounts, involving product listings, order processing, and customer support inquiries. Managed live chat platforms, emails, and social media interactions through Zendesk and Gorgias. Generated daily reports in Excel and Google Sheets to monitor business growth and customer engagement.Customer Support Representative (McDonald's Account)
TaskUs Philippines · 2023 — 2025Delivered phone support to McDonald's customers concerning orders, promotions, and service inquiries. Effectively resolved customer questions with an emphasis on maintaining high satisfaction scores. Handled a high volume of inbound calls, ensuring performance standards for resolution time and call quality were met. Recognized for outstanding customer service and consistent high performance.Logistics Virtual Assistant
C5 Expedite · 2024 — 2025Monitored and tracked all shipments utilizing Syllectus. Managed various email accounts and executed inbound and outbound calls through RingCentral and Google Voice. Developed daily reports and training materials, along with instructing new staff.Appointment Setter
Momentum Solar · 2023 — 2024Conducted outreach to 100–200 potential clients daily, achieving a 50% appointment conversion rate. Compiled daily sales and performance reports using Excel and Google Sheets.Social Media Virtual Assistant & Sales
Intimate Clothing · 2021 — 2023Managed multiple Facebook accounts, responding to 100–200 inquiries each day and attaining a 50% sales conversion rate. Created sales reports on a daily basis with tools such as Excel, Google Sheets, and QuickBooks. Conducted daily research on social trends and scheduled content to enhance engagement.Social Media Content Moderator
Majorel Philippines · 2018 — 2023Reviewed and moderated ad content, ensuring compliance with platform policies across various media types (text, image, video, landing page). Focused on sensitive ads, including those in restricted categories. Produced daily performance reports using Excel and Google Sheets.Customer Service, Technical Support & Retention Representative
iQor Philippines · 2013 — 2018Managed telecommunications accounts for MetroPCS, covering activations, service upgrades, and billing inquiries. Addressed customer issues effectively, successfully retaining 50% of clients considering service cancellation. Achieved recognition as Top Agent in 2015 and 2016.
Skills & Expertise
Education
- Information Technology – Major in Computer SecretarialClark College of Science and Technology · 2011 — 2013