Rochmar M.

Roch M. is a dynamic and results-oriented Team Leader with over six years of experience in the BPO industry, currently managing high-performing teams for Telstra’s messaging platform. At Telstra, Roch plays a key role in coaching, mentoring, and developing agents to ensure performance targets are consistently met and exceeded. With a strategic focus on employee development, Roch effectively aligns people strategies with organizational goals, driving behavioral change and fostering collaboration. In previous roles at iQor and Alorica, Roch demonstrated expertise in advanced customer support and problem resolution, earning accolades such as Top Agent. Roch holds a Telstra accreditation and has been recognized as the TPC Top Team Leader in 2024. Key skills include Leadership Development & Coaching, Performance and Quality Management, Process Optimization & Efficiency, and Data-Driven Decision Making.