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Roger A. — Mid-Level Social Media Coordinator from Philippines

Roger A.

Mid-Level Social Media Coordinator

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Roger A. is a customer-focused professional based in Baguio City, Philippines, excelling in social media management and customer service. With extensive experience in enhancing client relationships and brand visibility, he employs innovative strategies that drive successful outcomes. During his tenure as an Influxer Agent in Dallas, Texas, he leveraged his skills in social media graphics, enhancing audience engagement on platforms like Instagram and Facebook. At Clipboard Health, Roger coordinated shift adjustments for healthcare professionals, ensuring operational efficiency and supporting payroll processing through meticulous verification. His role as a Live Chat Operator at Shine Armor involved improving user experiences through knowledgeable product guidance and logistical support. Previously, as a Customer Service Agent at MK Media Ventures, he facilitated online order placement and collaborated with influencers to boost brand awareness. Organized and detail-oriented, Roger's proficiency in data entry and database management supports informed decision-making, cementing his reputation as a reliable and resourceful professional.

Experience

  • Influxer Agent

    Dallas, TX · 2024 — 2026
    Cultivated client relationships through effective communication and issue resolution, leading to improved client retention.
  • Shift Verification Specialist | Facility Customer Service | Billing Specialist

    Clipboard Health · 2022 — 2024
    Coordinated healthcare professionals' shift adjustments while verifying clock hours and performing data entry for accurate payroll processing.
  • Live Chat Operator

    Shine Armor · 2020 — 2021
    Provided customer support through live chat, guiding clients in the online ordering process and resolving after-sales service issues.
  • Customer Service Agent (Ecommerce)

    MK Media Ventures · 2015 — 2020
    Facilitated online order placements, addressed after-sales service issues, and collaborated with influencers to enhance brand visibility.
  • Skip tracer | Collection Specialists

    Cash Flow Outsourcing Services · 2010 — 2015
    Managed collections through calls and correspondence, developed strategies to reduce delinquency rates, and ensured account accuracy.
  • Team Leader

    National Statistics Office · 2010 — 2010
    Led a team in analyzing national data trends, coordinated research initiatives, and trained staff on data collection methods.
  • Kitchen Crew

    Carlos Pizza · 2000 — 2009
    Prepared menu items according to recipes, maintained cleanliness in the kitchen, and monitored inventory levels to support operations.

Skills & Expertise

Education

  • Hotel and restaurant services
    Baguio City School of Arts And Trades · — — 2006
  • Computer Programmer
    Datamex Computer School · — — 2004
  • Secondary level
    Pines City National High School · — — 2002