Romeo G.
Senior AI Operations Specialist
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Romeo G. is an experienced AI Operations Specialist from the Philippines with a focus on supporting compliance operations, mortgage servicing, billing, finance, and data validation workflows for organizations in the United States. With over 14 years of professional experience, he excels in reviewing complex information, identifying inconsistencies, and performing quality audits to enhance process reliability. Romeo has hands-on expertise in automation validation initiatives, executing human-in-the-loop (HITL) quality reviews. He effectively validates bot-generated outputs against source data, documents exceptions, and identifies accuracy gaps to boost operational readiness. Romeo's career includes roles such as a Billing Specialist at NetFortris, where he managed telecom and cloud service billing operations, and a Senior Process Associate at Infosys, auditing advertising contract compliance for Spotify's global clients. He also served as a Senior Finance Operations Specialist at Dell, refining accounts receivable processes. His technical skills extend to tools like Salesforce, CoreLogic, Ivault, and platforms such as Black Knight MSP and Microsoft Dynamics GP.
Experience
Billing Specialist
NetFortris / Sangoma Philippines · 2025 — 2025Oversaw subscription billing operations for telecom and cloud service accounts, ensuring invoice accuracy and customer account information. Conducted data quality reviews on billing information, validating charges and adjustments to prevent revenue-impacting errors. Supported SmartConnect integration with Microsoft Dynamics GP by validating data movement and resolving issues. Investigated billing exceptions and worked with internal teams to enhance transaction accuracy and workflow reliability. Maintained operational documentation for audit readiness.Senior Process Associate – OTC Compliance Operations
Infosys · 2019 — 2022Acted as Point of Contact (POC) for advertising contract compliance audits for Spotify, ensuring adherence to compliance requirements. Reviewed advertising contract information for data accuracy and conducted structured quality reviews, maintaining a 99% QA score. Analyzed audit findings and quality issues to identify process gaps, offering insights for operational improvements. Participated in an automation pilot to enhance compliance processing efficiency and validated bot-generated outputs during HITL quality reviews. Documented extraction inconsistencies and provided feedback for IT enhancements.Senior Finance Operations Specialist (Accounts Receivable)
Dell | NTT DATA Business Solutions · 2014 — 2018Managed accounts receivable operations for a large logistics client portfolio, focusing on billing accuracy and resolving financial discrepancies. Validated invoices and payment transactions to ensure data accuracy across financial systems. Investigated billing discrepancies and identified root causes, supporting process improvements. Created operational reports utilized for month-end financial closing and collaborated with teams to resolve complex account issues.Senior Operations Specialist – Mortgage Servicing
JPMorgan Chase & Co. · 2009 — 2013Supported mortgage servicing operations concentrating on property tax audits and escrow compliance using Black Knight MSP and CoreLogic platforms. Conducted quality audits on vendor-generated tax information, verifying accuracy of various data points. Identified vendor errors and initiated calibration discussions with CoreLogic. Reviewed tax recovery claims and validated documentation before escalation.Customer Service Representative – Sprint Account
Teleperformance Philippines · 2007 — 2008Assisted U.S. telecommunications customers by addressing account concerns and troubleshooting service issues. Accurately documented customer interactions while adhering to established procedures and quality standards.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationPerpetual Help College of Manila