ROMEO L.
Senior Virtual Executive Assistant
Open to offersNew to PlatformPortfolios
About
Romeo M. is a seasoned Virtual Assistant with extensive experience spanning over 25 years across hospitality, business process outsourcing, legal, automotive, credit repair, and education sectors. He has held management and consulting positions in hotel and restaurant operations, including roles as Food and Beverage Consultant, Area Manager, and Hotel Manager, with expertise in operations management and team coordination. In the BPO industry, Romeo engaged with clients from America, Europe, and Australia, taking on responsibilities such as client communication, vendor management, and CRM tools administration. As an executive/administrative assistant in legal and automotive firms, he managed calendars, correspondence, and financial reporting, utilizing social media management and email management. Fluent in English and Filipino/Tagalog, Romeo has also worked as an English teacher for Japanese learners, demonstrating adaptability in remote educational settings.
Experience
Executive / Administrative Assistant
Irvine Legal Law Firm · 2025 — 2026Managed the Managing Attorney's calendar, meetings, and appointments while maintaining confidentiality. Drafted and proofread internal and client correspondence, coordinated legal documents, and organized communication flow among team members and clients. Developed the firm's marketing content calendar, created posts for various social media platforms, and tracked engagement analytics to enhance the firm's online presence.Executive / Administrative Assistant
C & G Autos, U.K. · 2020 — 2025Organized daily schedules and appointments for the business owner, addressing client inquiries and booking requests. Managed email communications, overseeing responses and client relations. Reviewed financial documents and submitted Monthly Profit & Loss Reports, while conducting website monitoring and maintaining social media activity to enhance online engagement.Intake Specialist
Credit Repairs Lawyers of America · 2019 — 2020Handled client data management by inputting new client information into Zoho and verifying details for accuracy. Maintained client intake logs, ensuring proper documentation and follow-ups with referral partners. Engaged in social media marketing efforts to promote services and coordinated with the marketing team to enhance outreach strategies.Team Leader - Application Specialist (Health Account)
Alta Resources Inc. · 2017 — 2017Oversaw team operations within a health account, leading the effort in managing application processes to ensure service excellence.Team Leader
Transcom Worldwide Philippines Inc. · 2015 — 2017Directed team functions, enhancing performance through effective management and support of team projects and objectives.Owner
Ther-a-bite Computershop · 2012 — 2014Managed operations of a computer shop, overseeing day-to-day business activities and ensuring client satisfaction.Subject Matter Expert (SME)
Telus-Harte Hanks · 2011 — 2012Actively contributed expertise to improve service delivery and operational processes.Customer Service Specialist
T-Mobile, U.K. · 2010 — 2011Delivered high-quality customer service through managing inquiries and enhancing customer experiences.Customer Service Specialist
Citibank-FEW · 2009 — 2010Assisted clients with various service requests, ensuring satisfaction and support.Food and Beverage Consultant
Triple J Enterprises, Inc. · 2008 — 2009Consulted on food and beverage strategies, advising on operations to uplift service standards.Area Manager
Subway Fastfood · 2006 — 2008Oversaw multiple locations, ensuring operational compliance and customer satisfaction.Restaurant Manager
Saigon Best Restaurant · 2005 — 2006Managed restaurant operations, focusing on service excellence and team coordination.District & Training Manager
Al Tazaj (Fakieh) Bar.B.Q.Chicken · 1998 — 2005Led training and development initiatives across restaurant locations to enhance service delivery.Hotel Manager
M/V Dona Virginia · 1995 — 1998Managed hotel operations aboard a cruise ship, ensuring guest satisfaction and operational efficiency.Chief Steward
Sharjah Continental Hotel · 1989 — 1990Oversaw food and beverage service operations, ensuring quality and team performance.Restaurant Manager
Pizza Hut · 1988 — 1989Managed restaurant activities, focusing on improving service and operational performance.Steward Supervisor
Hyatt Borneo Management Services · 1984 — 1987Supervised steward activities, ensuring compliance with service standards and operational protocols.Technical Support Representative
Barnes & Noble/E-BooksProvided technical assistance and support to customers in managing e-books and electronic devices.
Skills & Expertise
Education
- Business AdministrationUniversity of Santo Tomas · 1978 — 1983