Ronnel S.
Senior Operations & Client Success Specialist
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About
Ronnel P. is a seasoned Operations and Client Success Specialist with over six years of remote working experience in healthcare claims, real estate, and technology industries. He has effectively managed a portfolio of over 1,000 clients and crafted more than 800 evidence submission packages, helping 233 clients achieve 90–100% VA disability ratings. His expertise lies in building AI-assisted automation with technologies such as Python, Node.js, and LLM APIs, which enhance workflow efficiency by removing operational bottlenecks. In his role as an Evidence Reviewer and Claims Operations Specialist at Woobie, Ronnel streamlined remote tracking and improved document handling accuracy. While at Mil2Millions Corp., he optimized digital marketing efforts through targeted campaigns on Google Ads and Meta Ads, significantly reducing acquisition costs. His project work as an Independent AI & Operations Developer has led to the deployment of secure, production-level applications using services like Firebase and Vercel, embodying advanced AI workflow automation and data analytics.
Experience
Evidence Reviewer | Claims Operations Specialist
Woobie · 2025 — 2026Oversaw complete claims documentation workflows for over 1,000 veteran clients, leading to 233 clients receiving 90–100% Permanent & Total (P&T) ratings. Developed more than 800 evidence submission packages with standardized elements to enhance review efficiency and ensure compliance with regulations. Conducted quality assurance on various documents, which improved accuracy of claims. Collaborated with cross-functional teams to identify and address operational hurdles, thus improving client outcome timelines.Digital Marketing & Growth Operations Specialist
Mil2Millions Corp. · 2024 — 2025Initiated and improved Google Ads and Meta Ads campaigns across multiple channels to enhance lead generation and minimize acquisition costs. Revived high-value prospects from inactive pipelines through strategic reactivation methods that converted dormant leads into consultations. Ensured the accuracy of CRM data, monitored lead development, and managed appointment scheduling to maintain pipeline health.Independent AI & Operations Developer (Project-Based)
RZ Virtual Services · 2023 — 2024Designed and implemented custom AI-driven workflow applications utilizing Python, Google Gemini, and Node.js to streamline client-related operational processes. Deployed secure applications with Firebase Authentication and Vercel for effective data management and user access. Employed prompt engineering and LLM evaluation techniques to enhance workflows in research processing and data analytics.Executive Assistant & Real Estate Operations Specialist
Homefront Stays LLC · 2022 — 2023Carried out over 100 After Repair Value (ARV) assessments and market research that informed investment strategies. Facilitated short-term rental operations as the main contact for stakeholders, vendors, and guests, ensuring high satisfaction levels throughout the process.Virtual Assistant | Real Estate Operations & Mortgage Support
Call Star · 2020 — 2021Assisted in the sale of more than 100 properties through outbound prospecting efforts targeting FSBO, Expired, and Pre-Foreclosure channels using tools such as Vulcan7, REDX, and Mojo dialers. Enhanced communication with mortgage borrowers, streamlined document collection, and coordinated scheduling for lending operations.
Skills & Expertise
Education
- Coursework toward BS in Business AdministrationCagayan de Oro College (PHINMA COC) · 2017 — 2019
- High School DiplomaCagayan de Oro National High School · — — 2017