Ronnel S.
Senior Operations & Client Success Specialist
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About
Ronnel P. is an Operations and Client Success Specialist with over six years of remote experience across healthcare claims, real estate operations, property management, digital marketing, and technology. Throughout his career, he has managed a portfolio of more than 1,000 clients and developed over 800 evidence submission packages, contributing to 233 clients achieving 90–100% VA disability ratings.
His background also includes extensive real estate and property operations experience, supporting short-term rental portfolios, conducting 100+ After Repair Value (ARV) assessments, performing market research, coordinating vendors and guests, managing maintenance requests, and assisting with mortgage support, lead management, and CRM administration.
His healthcare background includes supporting clinic operations, coordinating with clients and providers, managing medical documentation, scheduling, and working with electronic health record (EHR) systems such as Charm EHR and possesses a HIPAA compliance training certificate.
Ronnel combines strong operational leadership with technical expertise in AI-assisted automation, leveraging Python, Node.js, Google Apps Script, and LLM APIs to streamline workflows and eliminate operational bottlenecks. As an Evidence Reviewer and Claims Operations Specialist at Woobie, he improved documentation accuracy, optimized case management processes, and streamlined remote tracking systems for a high-volume client portfolio.
At Mil2Millions Corp., he enhanced lead generation and pipeline performance through targeted Google Ads and Meta Ads campaigns while maintaining CRM integrity and improving conversion workflows. His project work as an Independent AI & Operations Developer has also resulted in the deployment of secure production applications using Firebase and Vercel, reflecting his ability to bridge operations, technology, and automation to drive efficiency and scalable business growth.
Why hire me
If you're looking for a responsible, proactive, and knowledgeable VA that doesn't just "completes tasks", you should hire me because I bring more than six years of remote experience across operations, executive assistance, client success, real estate, healthcare, and digital marketing. I thrive in fast-paced environments, quickly adapt to new systems, and take ownership of my work with minimal supervision. I'm known for being highly organized, detail-oriented, and proactive, with a strong ability to improve processes, solve problems, and communicate effectively with clients and stakeholders. I also leverage AI and automation to eliminate repetitive tasks and increase efficiency without compromising quality. My goal is not just to complete assigned tasks, but to add measurable value, streamline operations, and become a dependable team member who contributes to long-term business growth.
Experience
Evidence Reviewer | Claims Operations Specialist
Woobie · 2025 — 2026Oversaw complete claims documentation workflows for over 1,000 veteran clients, leading to 233 clients receiving 90–100% Permanent & Total (P&T) ratings. Developed more than 800 evidence submission packages with standardized elements to enhance review efficiency and ensure compliance with regulations. Conducted quality assurance on various documents, which improved accuracy of claims. Collaborated with cross-functional teams to identify and address operational hurdles, thus improving client outcome timelines.Digital Marketing & Growth Operations Specialist
Mil2Millions Corp. · 2024 — 2025Initiated and improved Google Ads and Meta Ads campaigns across multiple channels to enhance lead generation and minimize acquisition costs. Revived high-value prospects from inactive pipelines through strategic reactivation methods that converted dormant leads into consultations. Ensured the accuracy of CRM data, monitored lead development, and managed appointment scheduling to maintain pipeline health.Independent AI & Operations Developer (Project-Based)
RZ Virtual Services · 2023 — 2024Designed and implemented custom AI-driven workflow applications utilizing Python, Google Gemini, and Node.js to streamline client-related operational processes. Deployed secure applications with Firebase Authentication and Vercel for effective data management and user access. Employed prompt engineering and LLM evaluation techniques to enhance workflows in research processing and data analytics.Executive Assistant & Real Estate Operations Specialist
Homefront Stays LLC · 2022 — 2023Carried out over 100 After Repair Value (ARV) assessments and market research that informed investment strategies. Facilitated short-term rental operations as the main contact for stakeholders, vendors, and guests, ensuring high satisfaction levels throughout the process.Virtual Assistant | Real Estate Operations & Mortgage Support
Call Star · 2020 — 2021Assisted in the sale of more than 100 properties through outbound prospecting efforts targeting FSBO, Expired, and Pre-Foreclosure channels using tools such as Vulcan7, REDX, and Mojo dialers. Enhanced communication with mortgage borrowers, streamlined document collection, and coordinated scheduling for lending operations.
Skills & Expertise
Education
- Coursework toward BS in Business AdministrationCagayan de Oro College (PHINMA COC) · 2017 — 2019
- High School DiplomaCagayan de Oro National High School · — — 2017