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Rose T. — Senior Operations Manager from Philippines

Rose T.

Senior Operations Manager

Philippines 3-6 years
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About

Tubongbanua R. is an experienced Operations and Team Manager with 13 years of leadership expertise in business operations and marketing initiatives. With a strong proficiency in Project Management and Data Entry, she drives efficiency and delivers measurable business outcomes. At IBEX Global, Tubongbanua developed and implemented policies to enhance workflow efficiency and operational performance. She excels in strategic planning and problem-solving, making significant contributions to process optimization. Previously, she supported dental offices as a Virtual Assistant at Verrific, handling remote administrative tasks, insurance verification, and appointment management. Her adept use of tools such as Salesforce, Freshdesk, and Hubspot underlines her tech-savvy approach to operational leadership. Tubongbanua holds a Bachelor of Science in Nursing and Midwifery, further enriching her multidisciplinary expertise.

Experience

  • Team Manager / Operations Manager

    IBEX GLOBAL · 2019 — 2025
    Oversaw the overall operations of the business to enhance workflow efficiency. Developed and put into practice policies, procedures, and best practices for operational management. Analyzed the performance of operations and took steps to implement necessary improvements. Led initiatives focused on strategic planning aimed at optimizing both processes and productivity. Addressed and resolved escalated customer issues.

  • Virtual Assistant

    VERRIFIC · 2021 — 2023
    Conducted reviews of patient insurance benefits remotely to verify coverage for procedures. Managed the scheduling of appointments between patients and dentists, ensuring calendars were up-to-date. Communicated with insurance providers to secure pre-authorizations and address any discrepancies. Provided virtual administrative support to dental offices, which included handling reminders, report generation, and follow-up tasks.

Skills & Expertise

Accounts PayableAccountantData Entry SpecialistTableau

Education

  • Bachelor of Science in Nursing and Midwifery
    Mabini Colleges of Daet Camarinies Norte · — — 2010