Rose A.
Mid-Level Healthcare Virtual Assistant
Open to offersNew to PlatformAbout
Rose Ann M. is a dedicated Healthcare Virtual Assistant with over four years of experience working in healthcare operations, focusing on remote administrative support for healthcare professionals and clinics. She expertly manages appointment scheduling, patient follow-ups, and handles medical documentation and records management, ensuring strict HIPAA compliance. In her freelance capacity, she adeptly coordinates patient communications through various digital platforms. Previously, at MedRisk as a Patient Advocate, she facilitated essential communication between patients and providers, and at Legato Health Technologies, she supported utilization management processes while verifying insurance eligibility. Additionally, her tenure as a Customer Service Representative for WNS Global Services involved handling insurance-related inquiries and claims with precision. Rose Ann's skill set includes vital competencies such as insurance verification, data entry, and healthcare customer service, all grounded in a robust understanding of EHR/EMR systems and other healthcare technologies.
Experience
Healthcare Virtual Assistant
Self-Employed · 2025 — PresentProvide remote administrative support for healthcare professionals and clinics. Manage patient follow-ups, appointment scheduling, and calendar coordination. Handle medical documentation, data entry, and records management. Process insurance verifications and offers claims support remotely. Facilitate patient communications through email, phone, and chat platforms while maintaining HIPAA compliance and confidentiality.Patient Advocate
MedRisk · 2024 — 2025Facilitate the communication between patients and healthcare providers. Schedule therapy appointments and assist patients throughout their treatment processes. Ensure confidentiality while maintaining accurate patient records. Address patient concerns and escalate issues as needed.Customer Service Representative
WNS Global Services, Suncorp Account · 2022 — 2023Manage customer inquiries regarding insurance policies and claims. Process claims, verify necessary documentation, and resolve customer concerns. Keep accurate policy records while meeting service performance metrics.Utilization Management Representative
Legato Health Technologies · 2021 — 2022Review medical records and verify insurance eligibility for patient services. Coordinate communication between healthcare providers and insurance companies. Ensure documentation accuracy and compliance with confidentiality standards. Support utilization management processes and related compliance requirements.
Skills & Expertise
Education
- Bachelor of Science in Information Technology, Major in ProgrammingDean Alberto Villaruz College · 2013 — 2014