ROSE A.
Senior Logistics and Operations Coordinator
Open to offersNew to PlatformAbout
Rose Ann G. is a seasoned Logistics Coordinator with over 12 years of experience in logistics support and customer service, particularly in the BPO sector. Based in the Philippines and open to relocation, she currently spearheads US freight operations at Meiborg Companies, excelling in tasks such as load tracking, shipment monitoring, dispatch coordination, and ETA updates. Rose Ann effectively leads teams of 15–20 employees, drives KPI management, and adeptly handles stakeholder coordination in bustling environments. Her previous roles include positions at WNS, Teleperformance, and iQor, where she enhanced operational strategies and customer service standards. With a foundation in Nursing from Calamba Doctor’s College, she is proficient in various logistics systems including McLeod, EDI/E2Open, and CRM systems, reinforcing her commitment to operational excellence.
Experience
Virtual Assistant / Logistics & Customer Service Operations
Meiborg Companies · 2024 — PresentCoordinate daily US freight operations, overseeing pickups, deliveries, load tracking, and managing shipment statuses. Collaborate with drivers, carriers, brokers, customers, and internal teams throughout the transportation cycle. Maintain and update shipment and order information utilizing McLeod and other logistics systems, while supporting Tender Acceptance (TA) activities. Monitor On-Time Pickup & Delivery (OTPD) performance and address any late pickup or delivery exceptions. Analyze operational data for customer scorecards and KPI reporting, preparing supporting operational reports and tracking sheets. Utilize EDI/E2Open and related systems for data extraction and operational processes. Communicate ETAs, load statuses, and operational updates to relevant stakeholders, addressing shipment issues as necessary.Assistant Manager
WNS · 2024 — 2024Facilitated staff scheduling, training, and performance monitoring within daily operations. Addressed customer inquiries, complaints, and insurance policy issues while upholding service standards. Maintained accurate customer and operational records, preparing various reports. Collaborated with internal teams to enhance service efficiency and customer satisfaction, ensuring compliance with company policies and performance requirements.Operations Supervisor
Teleperformance (formerly Majorel) · 2021 — 2024Directed a team of 15–20 employees, conducting performance reviews, providing individual feedback, and fostering professional development. Managed daily operations while overseeing performance metrics against established business and service targets. Executed operational strategies tailored to support business objectives and profitability, monitoring KPIs to drive process and service improvements.Operations Supervisor
iQor · 2017 — 2021Oversaw daily team activities, including attendance, call coverage, quality, productivity, and service measurements. Reported on operational performance concerning client metrics while managing escalated customer issues and operational challenges. Conducted quality monitoring, coaching, training, and formal performance assessments, supporting corrective actions as needed.Customer Service Representative
IBEX Global Solutions · 2014 — 2017Addressed customer inquiries, delivering solutions promptly in a high-volume service setting. Monitored customer feedback and supported corrective actions to resolve service-related issues. Provided training and mentorship to team members regarding customer service standards, loyalty programs, and sales techniques.Customer Service Representative
Teleperformance · 2012 — 2014Responded to customer inquiries, identifying their needs and delivering suitable product and service solutions. Maintained accurate records of customer accounts while effectively resolving technical and service-related issues.
Skills & Expertise
Education
- Bachelor of Science in Nursing — UndergraduateCalamba Doctor’s College
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