Rosette R.

Rosette S. is a highly experienced Sales and Support Specialist based in Taguig City, Philippines, with over a decade of expertise in sales, customer service, and business operations. She has a strong background in managing customer relationships through phone, chat, and email support, which enhances conversion rates and customer loyalty. As a Virtual Assistant and Appointment Setter for JL Closets Florida, she is adept at assessing leads, scheduling appointments, and maintaining accurate client records using various CRM systems. Her experience extends to roles in the airline industry and technical support, showcasing her versatility and capability in resolving customer issues. She is proficient in CRM and ticketing systems like Zoho, SAP, Intercom, and Jira, and manages reports and data analytics using tools such as Excel and Google Sheets. Her educational foundation, a Bachelor of Science in Business Administration from the University of Makati, complements her professional skills in sales, upselling, and accounts payable management.