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Rossan S. — Mid-Level Administrative and Customer Service Professional from Philippines

Rossan S.

Mid-Level Administrative and Customer Service Professional

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Rossan U., a seasoned Administrative and Customer Service Professional, brings over a decade of diverse experience across the hospitality, aviation, and corporate sectors. Her career features proficient management of complex schedules, adeptness in social media engagement, and meticulous handling of high-volume client inquiries while maintaining impeccable financial record-keeping. As the Founder & Lead Travel Consultant at Cebu RRJ Tours, Rossan has excelled in creating bespoke travel itineraries, managing booking logistics with a perfect reservation accuracy rate, and leading digital marketing initiatives to enhance client engagement and acquisition. Transitioning to a Virtual Assistant role, she leverages her technical proficiency in platforms like Google Workspace and Microsoft 365 to offer streamlined solutions for entrepreneurs and global teams. Rossan's role in marketing and admin at Easy Group entailed managing booking pipelines and crafting engaging social media content, further showcasing her capacity to integrate effective operational strategies with advanced tech tools.

Experience

  • Marketing & Admin Staff

    Easy Group · 2023 — 2025
    Coordinated and scheduled daily transit trips for BPO corporate partners through the use of dynamic Google Sheets for tracking. Managed booking pipelines with international agency partners via proprietary web portals, ensuring complete accuracy in reservations. Spearheaded marketing initiatives in collaboration with hotel partners to increase service visibility and drive bookings. Managed corporate social media presence on Facebook, generating consistent engagement through content development. Reconciled client billing statements and documented daily income streams accurately.

  • Marketing Staff

    Valeroso & Ralle Travel and Tour · 2016 — 2017
    Handled incoming inquiries related to tours, offering comprehensive packages and tailored information to both international and local guests. Managed logistics and real-time scheduling for driver dispatches to ensure prompt and quality customer service. Processed payments while adhering strictly to financial documentation compliance for client account balancing.

  • Office Clerk

    Amare - Shell Gas Station · 2015 — 2016
    Audited customer payables and billing records to facilitate timely processing and reconciliation of financial transactions. Led daily operational meetings focused on critical safety protocols, performance goals, and team updates. Supervised fuel logistics, verifying daily bulk deliveries and maintaining precise inventory metrics.

  • Founder & Lead Travel Consultant

    Cebu RRJ Tours · 2015 — Present
    Designed and customized domestic travel itineraries that align with client budgets and preferences. Managed the complete booking logistics process, ensuring a 100% reservation accuracy rate for flights, accommodations, and local transportation. Oversaw digital marketing campaigns and utilized social media channels to enhance client acquisition and brand engagement. Directed financial operations, which included invoicing, payment processing, and monthly ledger reconciliation.

  • Airline Frontline Officer

    Cebu Pacific Air (Butuan General Sales Office) · 2008 — 2011
    Managed frontline operations in a fast-paced environment, addressing over 100 customer inquiries daily through digital and telephonic channels. Executed technical ticketing procedures, processed sensitive refunds, and managed flight rebooking during schedule disruptions.

  • Secretary

    Atlantis Dive Shop & Kalipayan Beach Resort · 2004 — 2008
    Maintained ledger accountability for diving logistics and guest accounts, ensuring zero discrepancies during annual audits. Resolved escalated guest complaints using a high degree of empathy and efficiency, significantly enhancing client satisfaction and repeat business.

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