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Rossanno E. — Mid-Level GHL Automation Specialist from Philippines

Rossanno E.

Mid-Level GHL Automation Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Rossanno E. from Cagayan De Oro City, Philippines, is a proactive professional with over 5 years of experience in managing business operations and 2 years in customer service. As a GoHighLevel (GHL) Specialist, he possesses technical expertise in developing custom appointment and booking systems, specifically tailored for the dental and short-term rental industries. His role as a GHL & Automation Virtual Assistant includes designing dental automation systems to streamline patient scheduling and creating Airbnb booking workflows for improved guest communication. Previously, as a Retail Business Owner and Operations Manager, Rossanno managed comprehensive daily operations, including sales and inventory management. He has demonstrated strong skills in CRM Management, financial analysis, and workflow automation. Additionally, his background as a Customer Representative fortified his professional communication abilities and problem-solving skills. Rossanno is continuously engaged in upskilling within automation technologies and is known for his capability to support leadership in reaching business objectives. He holds a Bachelor's degree in Public Relations from Bukidnon State University.

Experience

  • GHL & Automation Virtual Assistant

    Freelance · 2025 — Present
    Designed and implemented a Dental Appointment Automation system in GoHighLevel for enhanced patient scheduling and lead management. Developed a custom Airbnb Booking Automation workflow to facilitate guest communication and track reservations. Managed schedules, tasks, and communications for international clients to support daily business operations. Coordinated with teams to align on priorities and monitor progress across projects. Organized systems and processes to boost overall structure and productivity.

  • Retail Business Owner / Operations Manager

    Self-Employed · 2019 — 2024
    Oversaw all aspects of daily business operations, including sales, inventory, and customer service over a five-year period. Managed product sourcing, supplier coordination, and order management to facilitate smooth operations. Kept organized records of financial performance, including sales, expenses, and inventory tracking. Addressed operational challenges and implemented effective solutions to enhance efficiency and profitability. Juggled time management, competing priorities, and multiple responsibilities in a fast-paced environment.

  • Customer Representative

    Company not specified · 2017 — 2019
    Delivered high-quality customer support by resolving complex inquiries while maintaining professional communication. Developed strong problem-solving skills along with a thorough understanding of customer satisfaction metrics.

Skills & Expertise

GoHighLevelBootstrap DeveloperGoHighLevel ExpertArchitectural ServicesBackend Developer

Education

  • Bachelor in Public Relations
    Bukidnon State University · 2010 — 2014