Rowel R.

Rowel G. is a seasoned Customer Service Representative and dedicated Operator with nearly seven years of experience, honing his organizational and communication skills. Currently serving as a Cab Operator/Dispatcher at Associated Cab in Calgary since December 2022, he efficiently manages hotel and airport bookings, prioritizes vehicle types, and handles limo services and special instructions for executive clients. His responsibilities include monitoring driver zone assignments and activity using the associated cabs monitoring system. Previously, Rowel developed his customer interaction abilities over four years at Qualfon Philippines Incorporation, where he worked as a customer sales agent handling inquiries, processing orders, and resolving executive issues. He is proficient in file management, scheduling, data entry, and email management, leveraging tools like ICABBI and Webcsr to streamline operations and enhance customer experiences.