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Rowela D. — Mid-Level E-commerce Coordinator from Philippines

Rowela D.

Mid-Level E-commerce Coordinator

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Rowela D. is a highly organized and dependable professional known for her expertise in the e-commerce and data management sectors. With a Bachelor of Science in Banking and Finance from the Polytechnic University of the Philippines, she has built a solid foundation in financial and operational disciplines. Rowela has gained significant experience across roles in e-commerce assistance, data administration, and small business operations, particularly within companies like Mosaic Brands Ltd., FST Media, and OnTap. In her role as an E-commerce Assistant, she was integral in overseeing e-commerce operations, managing customer inquiries via Zoho Desk, and ensuring seamless website performance through platforms like WordPress and Magento. Her tenure as a Data Admin saw her managing and updating data across multiple platforms, utilizing Salesforce for maintaining accuracy and consistency. Her commitment to customer satisfaction and business objectives is further exemplified by her entrepreneurial ventures, providing hands-on experience in inventory management and customer service. She is proficient in tools such as Salesforce, Amazon, and Magento, using her skills to enhance operational efficiency and drive success in the e-commerce domain.

Experience

  • Sari-Sari Store Owner

    Sari-Sari Store · 2025 — Present
    Oversaw daily operations, inventory management, cash handling, and customer service. Maintained stock levels, managed suppliers, and ensured smooth store operations.
  • E-commerce Assistant

    OnTap · 2024 — 2024
    Listed, audited, and updated modules on Magento. Handled customer inquiries via email and live chat using Zoho Desk. Created release sheets for tracking deployments through Google Sheets and the Jira system. Monitored client websites through Slack and Zoho Tickets. Conducted competitor analysis, managed data entry tasks, and updated website content on WordPress.
  • Data Admin

    FST Media · 2023 — 2024
    Updated and maintained data across multiple platforms, ensuring accuracy and consistency. Added and updated prospect and lead information in Salesforce and Pardot. Reviewed data for errors or deficiencies and corrected issues. Archived reports and ensured proper storage in designated folders.
  • E-commerce Coordinator

    Mosaic Brands Ltd. · 2023 — 2023
    Ensured accuracy and timeliness of product and content launches through thorough UAT. Managed QA for weekly site refreshes, seasonal collection launches, and promotional updates to enhance customer experience. Collaborated with E-Commerce and Marketing teams on site content and merchandising plans. Updated and listed products on MaxCommerce 7.0 for consistency and quality.
  • Manager

    B.O.I Batchoy · 2022 — 2023
    Managed daily inventory of ingredients and supplies while maintaining quality standards. Monitored daily sales and demand to maintain optimal stock levels. Responded to customer inquiries and complaints, providing product recommendations. Processed customer orders and supervised two employees to ensure consistent service.
  • Online Seller

    Iloilo City · 2021 — 2023
    Ensured quality control for content and product listings. Uploaded product photos and created listings for online advertisements. Addressed customer inquiries regarding products and shipping methods. Prepared packages for shipment in coordination with courier services for timely delivery.

Skills & Expertise

Education

  • Bachelor of Science in Banking and Finance
    Polytechnic University of the Philippines · 2015 — 2017