Rowell F.
Mid-Level IT System Engineer
Open to offersNew to PlatformPortfolios
About
Rowell F. is a seasoned IT Senior System Engineer with extensive experience in implementing and managing Microsoft 365 and Dynamics 365 FinOps solutions across enterprise environments. His expertise includes the management of end-to-end application lifecycles, integration of Microsoft Power Platform with Dynamics FinOps, and the configuration and support of Microsoft 365 environments such as Exchange Online, SharePoint, Teams, and Azure AD. Rowell has held significant roles at organizations like Infosys BPM Limited and Collabera Digital Solutions where he spearheaded application lifecycle management and cross-platform CRM integration. He has demonstrated strong leadership by acting as a Subject Matter Expert (SME), guiding teams in deploying automated workflows and ensuring compliance and governance. With certifications in various Microsoft platforms, Rowell effectively bridges technical skills with strategic project management, playing a crucial role in optimizing IT infrastructure and enhancing enterprise service delivery.
Experience
IT Senior System Engineer
Infosys BPM Limited · 2024 — 2026Oversaw the application lifecycle of D365 FinOps implementation. Served as Team Leader and SME, guiding teams while delivering specialized solutions. Configured and participated in ALM-related deployment coordination, including environment setup, lifecycle management, and release support via Azure Pipelines and Lifecycle Services (LCS). Conducted performance testing in Azure Pipelines to verify the application's adherence to performance standards. Integrated Microsoft Power Platform with D365 FinOps to facilitate the creation of low-code applications and automate workflows. Managed user provisioning, role-based access controls, and security settings using Azure AD and enterprise SaaS platforms.IT Service Desk Analyst
Collabera Digital Solutions · 2022 — 2024Created Group Policy Objects (GPO) and set up BranchCache mode. Managed user and group configurations in Azure AD Admin Center while also installing MySQL for user administration. Implemented and configured Microsoft 365 solutions encompassing Exchange Online, SharePoint Online, and MS Teams. Provided advanced technical support alongside end-user training on Dynamics ERP functionalities. Engaged with ServiceNow (SNOW) ticketing tools to manage incidents and ensure SLA compliance.Service Desk Associate L2
Wipro Philippines Inc. · 2021 — 2022Acted as a single point of contact for IT-related queries via phone, email, chat, and self-service tickets. Managed and customized Exchange On-Premises within organizations and assisted in the migration process to Exchange Online, troubleshooting migration challenges. Delivered in-house training on MS Office applications and basic Active Directory functions. Offered support for Microsoft Dynamics 365 ERP and Salesforce CRM configurations as per business requirements.Operations Team Lead
Alorica Clark Phil Inc. · 2019 — 2021Monitored KPIs, including customer satisfaction and quality scores, providing coaching and feedback to team members. Conducted onboarding and skill-building sessions to keep agents updated. Managed task allocation, shift rosters, and ensured targets were achieved. Addressed escalations and maintained team cohesion while preparing performance reports and updating management on team progress.Technical Support Specialist Tier 2.5
Convergys/Concentrix Phil. · 2017 — 2019Ensured accurate representation of expertise while distributing technical solutions to end-users. Recommended technical solutions to enhance business performance and oversaw the development and implementation of resolutions. Verified technical documentation, including user guides and training manuals.Technical Support Consultant
Sutherland Global Services · 2014 — 2015Administered licensing and environment in Power Automate, creating Power BI reports and dashboards connected to various data sources. Troubleshot issues related to Power Platform applications and supported Salesforce CRM, including workflows and user administration. Assisted customers in resolving technical problems associated with products or services.
Skills & Expertise
Education
- Cyber ProgrammingSTI College Olongapo · 2004 — 2006
- Bachelor of Science in Marine EngineeringCELTECH College · 2000 — 2004
- SecondaryCentral Luzon Adventist Academy · 1996 — 2000