Roxannie P.

Roxannie A., based in Quezon City, Philippines, is a seasoned Shopify E-commerce Virtual Assistant and Customer Support Specialist with over a decade of expertise. Her career spans diverse roles involving Shopify order management, customer inquiries, and administrative operations. At Cognizant Technology Solutions and Viasox Limited, she provided critical support for Shopify customers by handling order issues, tracking, refunds, and CRM ticket resolutions. Roxannie also excelled in appointments scheduling and claims processing at Stay Active Rehabilitation Clinic and contributed to healthcare administration at Trulongevity Health and Wellness. Her technical proficiency includes mastery of CRM systems, Zendesk, and various project management tools such as Microsoft Office and Google Workspace. Across all her roles at notable companies like IBM Philippines and Expert Global Solutions, Roxannie emphasized meticulous upkeep of customer records, showcasing her strong aptitude for data management and problem resolution.