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Rozil D. — Mid-Level Virtual Assistant and Customer Support Specialist from Philippines

Rozil D.

Mid-Level Virtual Assistant and Customer Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Rozil D., a seasoned professional with over 5 years of experience, excels in roles such as Virtual Assistant, Customer Support, Administrative Coordinator, and CRM Specialist. Having commenced her career at Raffy's Sizzlings Fast Food as a Service Crew, Rozil honed her customer service skills early. She progressed to notable positions including Sales Clerk at Robinson's Mall and Customer Support at TracFone Wireless and Ubiquity Global Services. At GreenDot as a Dispute Risk Analyst, she skillfully navigated customer disputes and fraud claims. Rozil is adept in Google Workspace, CRM Management utilizing GoHighLevel and HubSpot, and proficient in multitasking and data entry. Her academic background in Hotel and Restaurant Management from CASAP, along with certifications like TESDA NCII Contact Center Services and Social Media Management, underscores her dedication to comprehensive support roles and customer engagement excellence.

Experience

  • Dispute Risk Analyst

    GreenDot · 2022 — 2025
    Engaged in case analysis to investigate customer disputes and related issues.

  • Customer Support Representative

    TracFone Wireless · 2020 — 2022
    Investigated customer disputes, fraud claims, and billing issues while ensuring compliance with company procedures. Maintained accurate customer records and case documentation, reviewed customer information for precision, and collaborated with internal teams to resolve cases effectively. Managed multiple cases while adhering to productivity and quality standards.

  • Sales Clerk / Retail Support Assistant

    Robinson’s Mall Department Store · 2018 — 2020
    Assisted customers with selecting products and making purchase decisions. Managed inventory, organized products, and handled customer inquiries while ensuring a positive shopping experience through professional service.

  • Souvenir Maker / Customized Merchandise Creator

    Amity Gift Shop · 2016 — 2018
    Created customized products based on client specifications and coordinated with customers to meet order expectations. Managed order tracking and requests from initial inquiry to completion while ensuring attention to detail amidst multiple orders.

  • Service Crew / Food Server

    Raffy’s Sizzlings Fast Food · 2015 — 2016
    Provided customer service in a fast-paced setting by managing orders and serving meals promptly. Took customer orders, ensured efficient food preparation, and maintained cleanliness in the dining area, fostering a smooth dining experience through quick decision-making and strong communication.

Skills & Expertise

Customer SupportUser InterfaceCRMVirtual AssistantCustomer Service Representative

Education

  • Bachelor of Science in Hotel and Restaurant Management
    College of Arts & Sciences of Asia & the Pacific · 2014 — 2018