Ruby M.
Mid-Level Executive Assistant
Open to offersNew to PlatformLanguages
EnglishTagalog
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About
Ruby Mae S. is currently an Executive Assistant to the CEO at Regal Credit Management, where she provides comprehensive administrative and operational support, ensuring both professional and personal projects are managed with utmost discretion. Since February 2023, she has efficiently managed the CEO's calendar and emails, coordinated meetings, and acted as a liaison between various stakeholders to facilitate smooth business operations. Previously, Ruby Mae served as an HR Generalist overseeing daily operations and compliance, including employee records and payroll preparation. In her role as an HR Manager from March 2022 to February 2023, she successfully led full-cycle recruitment and payroll processing for international teams, ensuring compliance with labor regulations. Her career also spans extensive experience in customer service and technical support, including handling escalated queries and providing exceptional client service. Ruby Mae is proficient in HR and recruitment systems such as Zoho and Bullhorn, and adept in using tools like Salesforce and GoHighLevel for CRM and opportunity management. She holds a Bachelor of Science in Information Technology and has further enhanced her skills through a Full Stack Web Development Bootcamp.
Experience
Executive Assistant to the CEO
Regal Credit Management · 2023 — PresentOffer high-level administrative and operational assistance to the CEO, handling both personal and professional projects with confidentiality. Oversee the CEO’s inbox through email prioritization, drafting responses, and managing timely follow-ups. Coordinate the CEO’s calendar, scheduling meetings and travel while proactively resolving any conflicts. Participate in meetings on behalf of the CEO, taking detailed notes and communicating action items to relevant stakeholders. Act as a liaison between the CEO and internal teams, candidates, and external partners to facilitate clear communication.HR Manager
Company not specified · 2022 — 2023Supervise end-to-end HR operations, ensuring alignment with business objectives and compliance with labor regulations. Handle full-cycle payroll processing for independent contractors based in the Philippines and the U.S. Prepare detailed pay breakdown documents for contractors, outlining compensation components and deductions as necessary. Coordinate and manage payroll payments while maintaining strict confidentiality. Develop and implement company policies for independent contractors in accordance with the Philippine Labor Code. Lead recruitment efforts for roles in both the Philippines and the U.S., managing the complete hiring cycle. Act as Zoho Administrator, sustaining HR systems, employee records, and workflows.Data Entry/Cold Caller
Savoy Acquisitions LLC · 2020 — 2023Performed lead generation activities by reaching out to city secretaries for real estate leads. Conducted data entry by reviewing MLS listings and inputting property information into Excel for future reference. Uploaded data for cold calling and text-blasting campaigns aimed at generating client interest. Managed cold calling initiatives, effectively engaging potential leads and providing them with property details. Ensured accuracy with all lead information in databases while maintaining organized records.Customer Service Representative
Company not specified · 2021 — 2022Address incoming and outgoing customer communications via phone and email, focusing on collections-related inquiries with professionalism and empathy. Serve as the main point of contact for clients, managing questions, resolving issues, and providing timely updates. Prepare and send client reports, ensuring accuracy and clarity with punctual delivery. Maintain organized records of customer interactions for reporting and tracking purposes. Collaborate with internal teams to resolve client concerns and deliver a seamless customer experience.Technical Recruiter
Innovative Systems Group · 2021 — 2021Handled the complete recruitment cycle, commencing with sourcing candidates through outbound calls and proceeding through screening, interviewing, and placement in technical roles. Managed interview schedules to ensure timely coordination for both candidates and hiring managers. Cultivated an understanding of job requirements in collaboration with hiring managers to achieve the best candidate fit. Maintained candidate pipelines while tracking progress throughout the hiring process. Ensured excellent candidate experience by communicating job details and maintaining open lines of communication. Assisted in onboarding candidates for effective integration into the organization.Team Lead
Afni Philippines · 2018 — 2020Oversaw a team of 27 agents to ensure performance standards met or exceeded client expectations. Regularly conducted coaching sessions to enhance agents' skills and overall team performance. Monitored agent interactions and calls, offering constructive feedback and identifying areas for enhancement. Maintained adherence to quality standards and performance metrics while fostering a positive team environment. Acted as the primary contact for agents’ issues, providing guidance and resolving concerns promptly.Chat Support SME
Company not specified · 2017 — 2018Served as a subject matter expert for chat support, addressing complex customer queries and managing escalated issues. Oversaw team performance in the absence of the supervisor, ensuring process adherence. Offered ongoing training and support to enhance agents' communication and problem-solving skills. Addressed technical issues with the chat system to ensure operations ran smoothly during peak hours. Contributed to the development and updating of training materials for chat support.Finance Agent (Sprint/T-Mobile)
Company not specified · 2015 — 2017Managed inbound customer calls for Sprint/T-Mobile, resolving billing inquiries and account issues. Provided explanations of billing statements and charges to ensure customer understanding. Processed account adjustments, including billing disputes and service changes. Offered technical support for service outages and network issues, assisting customers with payment processing. Ensured customer satisfaction through efficient issue resolution and maintained a professional demeanor.Back Office Support
Teletech · 2012 — 2015Delivered back-office technical support, focusing on troubleshooting wireless connections. Coordinated technician dispatch for service calls to ensure timely customer assistance. Executed remote troubleshooting for complex issues, including signal interference. Managed inventory and tracked customer service request status to ensuring prompt resolution.Technical Support Representative
Company not specified · 2012 — 2012Provided technical support to BigPond (Telstra) customers, specializing in troubleshooting ADSL and wireless issues. Assisted customers in diagnosing connectivity issues affecting their broadband and wireless networks. Led customers through modems and routers resetting procedures to restore services. Documented technical issues and solutions for reference, managing escalated issues as required.Customer Service Representative
Aditya Birla Minacs · 2011 — 2012Managed inbound calls for Cricket Wireless, assisting customers with mobile account inquiries and service issues. Provided solutions for network problems, plan adjustments, and device troubleshooting. Guided customers through mobile device activation and troubleshooting processes. Ensured high customer satisfaction by resolving issues promptly and professionally.Customer Service Representative
Teleperformance · 2010 — 2011Delivered customer service for Boost Mobile by handling inbound account inquiries and service-related concerns. Assisted customers with troubleshooting device issues and activating new services. Provided clear explanations of billing statements and service plans to enhance customer understanding. Documented customer interactions and managed escalated issues to provide effective solutions.HR Generalist
Company not specifiedAssist in daily HR operations encompassing employee records management, compliance, and support for employees. Oversee the management of employee timesheets, aiding in timekeeping and attendance tracking. Contribute to payroll preparation by validating timesheets and compensation data before processing. Source and screen candidates through various recruitment channels to meet hiring requirements. Conduct initial interviews and coordinate schedules with hiring managers. Facilitate onboarding and offboarding processes, including documentation and system access.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyICCT Colleges · 2007 — 2010