Ruby R.
Senior Operations Manager
Open to offersNew to PlatformAbout
Ruby A. R. is a highly organized and proactive professional specializing in administrative and operations management with over a decade of experience. She has excelled in providing executive-level support, coordinating business operations, managing teams, and ensuring seamless daily operations within fast-paced environments. Ruby's expertise encompasses project management, client communication, and process improvement. She has a solid background managing scheduling, meetings, and operational priorities. At Lizardbear Tasking, Inc., Ruby held roles as Operations Manager and Supervisor, where she prepared performance dashboards, coached teams, and optimized workflows to enhance efficiency and service quality. While at Startek Philippines, Inc., she elevated operations through team supervision and customer service excellence. Her education in Business Administration from the City College of San Fernando complements her practical experience. Ruby effectively utilizes tools such as Google Workspace and CRM systems to support executives in achieving business goals.
Experience
Operations Manager
Lizardbear Tasking, Inc. · 2023 — 2026Managed daily business operations while assisting senior leadership in meeting company goals. Scheduled meetings, operational priorities, and facilitated cross-functional communication. Prepared business reports, performance dashboards, and operational updates. Maintained strong professional relationships with stakeholders and managed client communications. Addressed customer escalations with prompt and professional resolutions. Developed operational workflows to enhance efficiency and service quality, along with creating documentation for process improvements.Operations Supervisor
Lizardbear Tasking, Inc. · 2021 — 2023Coordinated daily workforce schedules and team operations. Created operational reports and KPI dashboards while summarizing performance. Organized coaching sessions, meetings, and maintained employee documentation. Addressed executive communications related to operational issues and staffing. Managed customer escalations professionally and collaborated with other departments to enhance operational processes.Operations Supervisor
Startek Philippines, Inc. · 2019 — 2021Supported business operations through administrative coordination and supervision of the team. Prepared performance reports and ensured the maintenance of operational documentation. Facilitated meetings and coaching sessions, along with conducting employee performance reviews. Addressed customer escalations to ensure client satisfaction and coordinated communications between management and frontline teams.Customer Service Representative
Startek Philippines, Inc. · 2016 — 2019Handled customer inquiries via phone, email, and account support. Maintained customer records and updated the CRM system accurately. Processed documentation and account modifications with precision, working with internal departments to resolve customer issues. Delivered exceptional customer service while achieving productivity goals.Cluster Manager
Mand-Son Donut Corporation · 2012 — 2016Coordinated operations across various business locations, managing executive reports, inventory documentation, and business records. Scheduled employee training, meetings, and operational activities while overseeing recruitment and onboarding processes. Prepared financial and operational reports for management and maintained effective communications with vendors and customers. Enhanced operational efficiency through process improvements.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationCity College of San Fernando, Pampanga · 2008 — 2011