Ruzelle A.
Senior Revenue Operations Lead
Open to offersNew to PlatformAbout
Ruzelle A. is a seasoned Revenue Operations Lead based in Pampanga, Philippines, with over 11 years of rich experience in the IT and business systems domain. Her expertise includes stewardship of revenue operations within a growth-focused organization, specializing in CRM administration, systems integration, and reporting infrastructure across platforms like HubSpot, Zoho One, Microsoft 365, and Azure. She has an adept understanding of process improvement, leveraging Lean and Six Sigma methodologies to design efficient processes, supporting cross-functional reporting, and executing strategic decisions. At Booth & Partners, Ruzelle effectively manages go-to-market scorecards, pipeline governance, and commission operations, integrating systems such as HRIS and CRM with AI tools like Apollo.io and Claude. Her past roles have seen her lead system improvements and compliance initiatives in sectors like hospitality and technology, driving operational excellence and mentoring junior team members. Ruzelle holds several certifications including Super Admin Bootcamp and Revenue Operations from HubSpot Academy, underlining her commitment to continuous professional development.
Experience
Process & Systems Lead
Booth & Partners · 2025 — 2026Led stakeholder discovery sessions to analyze processes and employed Lean, Six Sigma, and agile principles to design improvements for future states. Collaborated with developers and cross-functional teams to identify opportunities for automation while supporting audits, testing, and deployment across HRIS, CRM, ticketing, and knowledge management systems. Managed projects from planning through execution, monitoring KPIs relevant to process and system performance. Acted as a bridge between technical and business teams, facilitating training and presenting suggestions to leadership. Mentored junior colleagues while developing SOPs, system manuals, and a process documentation repository.Application & Systems Support
Booth & Partners · 2022 — 2025Provided intermediate support for Google Workspace, Zoho, zScaler, MS Office, RingCentral, and Calendly. Managed the logging of incidents, changes, and requests in the ITSM portal, focusing on resolutions or escalations within defined SLA timelines. Initiated process improvements aimed at reducing Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR). Ensured compliance with standards such as PCI, HIPAA, GDPR, NPC, and ISO across all supported systems.Revenue Operations Lead
Booth & Partners · 2022 — PresentOwns the GTM scorecard comprehensively, managing five pipelines, tracking MQL trends, coverage, and conducting won-vs-billing reconciliation as the definitive decision record across Growth meetings. Ensures real-time accuracy of the GTM scorecard, HubSpot dashboards, and New Logo Huddle dashboard, aligning with Finance reporting standards. Manages pipeline governance to monitor coverage against a 1.5x target threshold, upholding pipeline hygiene and administering prospecting rules of engagement within HubSpot. Coordinates integrations of HubSpot, BoothPulse, and the data warehouse, including AI tooling with Apollo.io and Claude. Conducts monthly commission data pulls and develops crediting mechanics for team compensation under the 2026 compensation plan. Leads the weekly RevOps meeting by maintaining the agenda, cadence, and action item follow-ups, collaborating with Sales, Marketing, Customer Success, and Finance stakeholders.ICT Systems & Software Support Associate
Astoria Hotels and Resorts · 2019 — 2021Collaborated with clients to identify application issues while assessing existing procedures and workflows. Defined solution specifications and coordinated implementation and testing efforts with programmers. Documented software and hardware issues, conducted root cause analysis, and created training materials.Technical Assistant / QA Inspector
Chipbond Technology Corporation · 2015 — 2018Implemented and sustained a quality plan to ensure adherence to company quality systems and policies. Conducted visual and microscopic inspections of wafer products while performing inventory checks consistent with annual targets.Assembly QA Staff
Sumi Philippines Wiring Systems Corp. · 2014 — 2015Developed and upheld a quality plan, monitoring assembly line performance against specified targets. Documented QA processes and utilized Five Principles problem-solving methods to address customer complaints.
Skills & Expertise
Education
- Bachelor of Science in Electronics EngineeringMicrocity Computer College · 2008 — 2014
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