Ryan T.
Mid-Level Network Support Engineer
Open to offersNew to PlatformAbout
Ryan T. is a skilled Network Support Engineer based in Pasig City, Metro Manila, with robust experience in IT operational support. He excels in infrastructure monitoring and application troubleshooting, particularly in incident management, network troubleshooting, and log analysis. Currently, at Tech Mahindra, he provides comprehensive Level 1 and 2 systems support for BUPA, utilizing his expertise in tools like Grafana, LogicMonitor, and Azure Application Insights to triage alerts and manage change tasks effectively. Previously, he was instrumental at Z-Connect for Amdocs’ PLDT/SMART infrastructure, handling 24/7 network monitoring and collaborating with internal teams to manage fault incidents within SLA standards. His technical acumen is backed by certifications including CCNA and Fortinet Firewall NSE 1-3, and a solid foundation in both information technology and entrepreneurship from Rizal Technological University and Polytechnic University of the Philippines. With a knack for meticulous documentation, he coordinates with resolver teams and maintains seamless operational communications, advancing network health and service availability.
Experience
U.2 System Engineer
Tech Mahindra — Client: BUPA · 2025 — PresentDelivered Level 1 and Level 2 operational support for IT infrastructure and applications by analyzing system events and facilitating troubleshooting. Monitored alerts through Grafana, LogicMonitor, AppDynamics, Azure Application Insights, and ServiceNow, validating and filtering non-actionable events. Conducted routine checks on infrastructure and applications, identifying anomalies and coordinating technical escalation. Managed Change Tasks (CTASKs) for timely execution and escalated when necessary. Oversaw service-desk and operations queues, ensuring prompt escalation for P3/P4 incidents. Assisted in Major Incident Management by initiating escalations and notifying stakeholders while providing operational support. Utilized Syslog and operational data for incident investigations and basic network troubleshooting. Compiled daily operational reports that covered incidents, trends, escalations, and potential service risks. Engaged in Daily Operations Review Meetings (DORM) to share monitoring insights and incident summaries.Network Engineer
Z-Connect — Deployed to Amdocs via Fujitsu; PLDT/SMART Infrastructure · 2023 — 2025Performed 24/7 monitoring and fault management of infrastructure for PLDT and SMART backbone, utilizing SolarWinds. Recognized network performance issues and escalated unresolved incidents to Level 2 teams for additional troubleshooting. Engaged in basic network troubleshooting activities, including ping, traceroute, and log checks to minimize downtime. Managed incident tickets via the UTS ticketing system, ensuring timely updates and thorough documentation. Analyzed network-device logs through SSH/PuTTY, documenting findings for L2 troubleshooting and incident resolution. Participated in bridge calls during incidents, coordinating updates between internal teams and clients. Crafted incident logs, detailed reports, RCA documentation, and post-incident reports, while also executing IP blocking on firewalls as directed by the cybersecurity team. Reviewed firewall and VPN logs using FortiAnalyzer and communicated anomaly trends. Aided in monitoring load-balancer pools for service availability.Process Executive — Google Maps Account
Cognizant · 2023 — 2023Analyzed geographical data and business listings for accuracy in Google Maps. Investigated operational discrepancies, employing critical thinking for timely resolutions. Collaborated with the team to identify service quality improvement opportunities while ensuring compliance with Google Maps policies.Solutions Developer
Lenovo PCCW Solutions · 2022 — 2022Developed tailored software solutions utilizing JavaScript, TypeScript, CSS, and MUI according to client specifications. Collaborated with cross-functional teams for requirements gathering and analysis to align development with business objectives. Integrated APIs to enhance data flow between platforms, participated in sprint activities, and created technical documentation to facilitate knowledge transfer.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyRizal Technological University · 2017 — 2022
- Bachelor of Science in EntrepreneurshipPolytechnic University of the Philippines · 2015 — 2017
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