Ryan L.
Mid-Level Virtual Assistant - Car Rental Operations
Open to offersNew to PlatformAbout
Ryan L., a resourceful Virtual Assistant based in Olongapo City, Philippines, specializes in customer service and sales support within the car rental industry, particularly at OTW Circle Rentals in Atlanta, Georgia. He is proficient in managing inbound and outbound communications, handling over 50 inquiries daily with a 95% customer satisfaction rate. Ryan effectively coordinates CRM activities, manages vehicle reservations, and administration using Trackhawk GPS, TripCity, and FleetFinesse systems. Mastery in sales pipeline management and creating impactful sales reports, coupled with a proven record in using Canva for social media management, enhances his ability to support brand visibility. Ryan's detailed knowledge of payment processing with Stripe and his competence in maintaining precise rental documentation demonstrate his expertise in data entry and car rental operations management. His contributions have notably increased sales conversion rates by 18% and expanded the customer base by 30%.
Experience
Virtual Assistant - Customer/Sales Associate
Columban College Inc. · 2026 — PresentManaged client communications both inbound and outbound, addressing over 50 inquiries daily and maintaining a high satisfaction rating. Coordinated sales pipeline activities using the company's Internal CRM, overseeing leads from prospecting to closure. Produced weekly sales reports and created presentations. Utilized Trackhawk GPS for real-time vehicle tracking, and employed TripCity and FleetFinesse for managing reservations, fleet coordination, and operations. Oversaw the Stripe account to ensure payment processing was accurately tracked. Maintained records and customer databases with confidentiality and precision, including managing rental documentation, payment records, and operational reports. Demonstrated proficiency in social media management through content creation and audience engagement using Canva.Virtual Assistant - Customer/Sales Associate
OTW Circle RentalsProvided support in car rental operations, focusing on vehicle reservation coordination and processing rental documentation and contracts. Delivered customer support via email, phone, and chat, ensuring inquiries were handled efficiently. Assisted in managing customer relations, sales support, and CRM activities, facilitating effective communication and vehicle availability checks.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementColumban College Inc. · 2016 — 2020
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