Sakeena J.
Mid-Level Recruitment Consultant
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English
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About
Sakeena J. is an experienced Business Development/Recruitment Consultant with a diverse background across South African and UK-based BPO, recruitment, medical, telecommunications, retail, and hospitality industries. At Kelly Adcorp and Webhelp SA, she managed full-cycle recruitment, frequently specializing in language recruitment for roles requiring German, French, Dutch, and Swedish. In BPO, she led and supported teams, executed high-volume hiring (e.g., campaigns needing 600+ agents), and delivered targeted candidate sourcing, 360 recruitment, and stakeholder liaison. Her proficiency with CURA, People Fluent, MS Word, Excel, and database management facilitated accurate administration, document auditing, and contract processing. Sakeena’s career also includes resource consulting for UK healthcare staffing, account management, learnership project delivery, and customer service roles in telecommunications and retail environments.
Experience
Business Development/ Recruitment Consultant
Kelly Adcorp · 2023 — 2023Handled business development and carried out the full 360 recruitment process. Specialized in Language recruit for German, French, Dutch, and Swedish, and placed candidates across various industries, including both private and government sectors. Maintained a desk value of R300 000 as a generalist recruiter.Administrator; Resource Consultant; BPO Campaign accounts manager; Recruitment team leader (Acting)
Webhelp SA - Recruitment Division · 2020 — 2023Provided application support, including document scanning, fingerprint capturing, and campaign auditing as an Administrator. As a Resource Consultant, was responsible for campaign requirement analysis, CV and telephonic screening, and MIE vetting checks. Managed the full end-to-end process for Language recruits (German, French, Dutch) campaigns as BPO Campaign accounts manager, overseeing interviews, MIE vetting, applicant correspondence, contract generation, cascade profile creation, inductions, and stakeholder communication. In the team leader capacity, managed Cape Town region’s onsite consultants and new learners, delivered systems and recruitment process training, supported multiple campaigns, created the rewards and recognition program, and coordinated with training, ops, IT, external stakeholders, and management.Recruitment consultant
Quest staffing Solution · 2018 — 2018Sourced and processed candidates for learnership projects, delivered daily group presentations, facilitated application and interview phases using competency-based questions, and performed telephonic and face to face interviews. Managed job advertisements, document preparation, scanning, couriering, auditing, and data capturing.Recruitment consultants
Webhelp SA · 2018 — 2018Applied bulk recruitment methods for a project requiring over 600 agents within six weeks. Conducted twice-daily group presentations, introduced candidates to company and campaign details, guided them through selection events, followed up on missing documents, handled filing, and completed telephonic interviews.Para consultant - (Full circle recruitment)
Mednurse Health Recruitment · 2015 — 2016Managed full circle recruitment with a set financial target, advertised job postings, communicated with HR assistants, matrons, and unit managers in hospitals for vacancy confirmation and job specifications, performed headhunting via phone and onsite, conducted telephonic and face to face interviews, performed education and criminal checks, engaged in Cold Calling HR departments, set up and followed up on client interviews and placements, conducted ongoing post-placement checks, and handled invoice creation and submission.Resource consultant - (Bulk recruitment and Perm placements)
Quest Staffing Solutions · 2013 — 2015Oversaw recruitment administration functions including document auditing, filing, scanning, data capturing, and referencing. Used CURA and People Fluent for recruitment workflow. Managed recruitment for UK clients and multiple South African industries, completed candidate sourcing, CV screening, interviews, reference checking, pipeline recruitment, database maintenance, and telephonic screening. Provided custom matching, interview preparation, and feedback on recruitment processes in BPO, sales, and legal sectors.Call centre agent
British American Tobacco SA · 2012 — 2012Conducted outbound calls to the public regarding a competition as part of a call centre project.Call centre agent
Stream Global Solution (UK based) · 2009 — 2011Provided customer service and billing support for a UK-based telecommunications client in a high-volume call centre environment, addressing billing disputes, processing payments, handling account amendments, registering customers, upselling, delivering technical guidance, and assisting with complaint investigations, management escalations, and call monitoring for coaching. Supported new agents and coordinated teamwork to meet daily operational targets.Customer service agents to walk in customers
Vodacom stores · 2008 — 2008Carried out receptionist and customer service advisor duties, processed cell phone contracts, and promoted in-store promotional products.Customer service advisor
Mindpearl (Delta airlines) · 2008 — 2008Provided customer service for an American-based client, managed airline ticket bookings, and resolved payment queries.Receptionist
Altech Autopage (Plumstead) · 2007 — 2008Handled administrative and frontline receptionist duties, including filing, faxing, conference calls, customer service, cell phone contract processing, and upselling promotional products.Admin assistant
Altech Autopage (Durbanville) · 2007 — 2007Processed and activated 24-month cell phone contracts as part of administrative support.Jeweller
Silplat · 2007 — 2007Engaged in mass production manufacturing of gold and platinum items.Waitress
Dodge Diner · 2002 — 2005Delivered front line service duties in a dining environment.
Skills & Expertise
Education
- Grade 12Portland high school (Night school) · — — 2018
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