SALLY J.
Senior Branch Manager
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Sally J. is an accomplished Branch Manager with extensive experience in the financial services and document management sectors. Currently spearheading operations at PT. Nusa Multi Gadai in Jakarta, she is pivotal in reviewing high-volume accounts payable transactions and ensuring legal pawn agreements align with organizational standards. With a keen focus on operational efficiency, Sally collaborates across departments to enhance data integrity and resolve process bottlenecks through data-driven strategies. Her prior role as an Administration Staff further honed her skills in handling customer mortgage documents, processing transactions, and maintaining customer collateral records, leveraging strong Microsoft Excel competencies such as VLOOKUP and Pivot Tables to optimize data verification. Sally's early career in managed services at a Shell Gas Station enhanced her leadership and customer relations prowess. Equipped with a Bachelor's degree in Psychology from Paramadina University, she continues to excel in service-oriented environments.
Experience
Branch Manager
PT. Nusa Multi Gadai · 2026 — PresentReviewed and approved high-volume accounts payable transactions and legal pawn agreements to ensure adherence to organizational standards. Collaborated with multiple divisions to enhance operational efficiency and maintain data integrity in proprietary internal systems. Investigated operational bottlenecks and implemented data-driven strategies to optimize service processes. Handled detailed documentation relating to collateral assessments, ensuring accurate digital record-keeping and verification authenticity.Administration Staff
PT. Nusa Multi Gadai · 2025 — 2026Processed mortgage, financing, and gold savings application documents for customers. Updated daily transaction data within the internal system. Organized and securely filed mortgage proof letters and customer documents. Managed the recording of collateral items entering and leaving the safe. Utilized VLOOKUP to manage customer collateral administration records, thereby expediting the data verification process. Compiled monthly branch transaction reports using Pivot Tables to analyze product trends.Barista And Salesclerk
CV. Suar Surya Sakti · 2025 — 2025Served a variety of coffee and non-coffee beverages according to established recipes. Operated and maintained espresso machines and bar equipment in a hygienic manner. Ensured consistency in taste and presentation of drinks and provided attentive service to customers. Processed cash and non-cash payments accurately while maintaining the cleanliness of the café environment. Monitored the availability of raw materials and conducted daily inventory checks to minimize discrepancies.Shift Leader
CV. Laksmi Berkah Lestari (Shell Gas Station) · 2019 — 2025Delivered excellent customer service while managing relations and effectively resolving complaints. Conducted daily financial reconciliations to ensure accuracy in transactions. Supervised operations in the forecourt charging area to uphold safety and service standards. Led the team while auditing daily cash and transaction reconciliations. Increased guest satisfaction by promoting services and managing operational issues.
Skills & Expertise
Education
- Bachelor Of Science (Psychology)Paramadina University · 2020 — 2024