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SALOME S. — Senior Customer Operations Specialist from Georgia

SALOME S.

Senior Customer Operations Specialist

Georgia 6+ years
Open to offersNew to Platform
Languages
English
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About

Salome S. is a highly skilled Customer Operations Specialist with over five years of experience in remote customer support, particularly in industries such as online banking and insurance services. Throughout her career, Salome has demonstrated a consistent ability to enhance customer satisfaction by up to 30%, reduce data entry errors by 20%, and decrease repeat inquiries through her problem-solving expertise and proactive customer communication. Her proficiency in CRM systems, remote customer support, and data management has made her an asset to teams, notably contributing to a 15% increase in CSAT ratings during her tenure at Silknet. Salome has successfully trained and onboarded new team members and is transitioning into a role focused on AI and EdTech support and tutoring. She holds a Bachelor's Degree in Criminal Law and has pursued further studies in Business and Law, as well as English and Business Communication.

Experience

  • Remote Customer Support Specialist

    Silknet · 2024 — Present
    Handled 95% of customer inquiries during the initial contact through phone and live chat. Mitigated repeat calls by implementing clear responses and follow-up actions. Kept CRM records precise, which led to a decrease in data entry inaccuracies by 20%. Played a role in enhancing overall customer satisfaction (CSAT) ratings by 15%.

  • Remote Chat Support Specialist (Internship)

    TBC Bank · 2023 — 2024
    Supported clients with their online banking transactions and account inquiries via chat. Achieved a 98% accuracy rate in responses during client interactions. Decreased follow-up inquiries by 25% by guiding customers through step-by-step processes. Participated in the training and onboarding of new team members regarding support procedures and CRM systems.

  • Insurance Agent

    Aldagi BCI Insurance · 2011 — 2015
    Provided guidance to clients in selecting insurance policies tailored to their specific needs. Oversaw the entire claims processing workflow while ensuring transparent communication with customers. Fostered long-term relationships with clients, thereby supporting improved customer retention.

Skills & Expertise

Training and EducationCustomer ServiceCustomer SupportData Entry SpecialistOnline Tutor

Education

  • Bachelor's Degree in Criminal Law
    University Small Academy · 2011 — 2017