Sandra M.

Sandra M. is a dedicated and results-oriented Customer Service Specialist with a robust background in both corporate customer support and the hospitality industry. With proven experience at Sykes Asia, she efficiently managed high-volume inquiries and consistently resolved complex customer complaints with a high rate of first-contact resolution. Sandra expertly processed secure financial transactions with 100% accuracy, adhering strictly to data security protocols, and provided thorough technical troubleshooting to enhance customer satisfaction. During her tenure as a Hospitality & Service Intern at a well-known coffee shop and hotel, she delivered high-standard beverage service, managed inventory, and handled cash operations with precision. Sandra holds a Bachelor of Science in Hospitality Management from the Nueva Ecija University of Science and Technology. Her key skills include de-escalation, CRM, and inventory management, making her an invaluable asset in fast-paced service environments. Additionally, she possesses an IT Support certificate, augmenting her diverse capabilities in the customer service sector.