Sarah J.
Junior System Administrator
Open to offersNew to PlatformAbout
Sarah Joyce T. M. is a detail-oriented professional with a robust background in IT operations, technical support, and system administration. Her career at Woodfields Consultants, Inc. was marked by her role as a System Administration Officer, where she expertly managed IT infrastructure and monitored system performance. Her adept skills in troubleshooting allowed her to minimize downtime, while her proficiency in network configuration provided security for organizational data. Previously, as an MIS Staff member, she utilized ticketing systems to enhance service efficiency and coordinated with teams to improve operational processes. Her earlier role as a Business Process Delivery Associate at Accenture honed her capabilities in data processing and validation. Holder of a Bachelor of Science in Information Technology from STI College Novaliches, Sarah has demonstrated her prowess in using tools such as VMware and SAP Business One, coupled with her knack for clear communication and proactive follow-ups to ensure seamless business operations.
Experience
System Administration Officer
Woodfields Consultants, Inc. · 2022 — 2026Managed IT infrastructure to support daily operations and end-user activities. Actively monitored system performance and resolved issues to minimize downtime. Configured network and security systems to safeguard organizational data. Collaborated with internal teams to implement system enhancements that met business requirements. Provided technical support and user training, improving efficiency and user experience. Conducted system testing to ensure tools' reliability and continuous operations. Engaged with end-users to clarify requirements and deliver timely resolutions. Followed up on requests to accurately identify end-user needs. Maintained organized documentation for process consistency and onboarding.MIS Staff
Woodfields Consultants, Inc. · 2021 — 2022Utilized ticketing systems for tracking, prioritizing, and efficiently resolving end-user requests. Responded to inquiries promptly using Outlook and Teams to minimize operational disruption. Monitored pending requests and followed up to ensure timely resolution. Organized records of activities for accurate tracking and effective workflow management. Coordinated with teams to enhance user experience through system improvements. Communicated with end-users to clarify requirements, ensuring accurate issue resolution. Collaborated with various departments to strengthen communication and organize company activities.Business Process Delivery Associate / Transaction Processing Associate
Accenture, Inc. · 2018 — 2019Reviewed scanned application and enrollment documents to verify completeness and accuracy. Validated information by coordinating with onshore counterparts via Outlook, Jabber, and Yammer. Processed and entered validated data into internal systems, focusing on accuracy and detail. Conducted self-audits to ensure data integrity for reliable reporting. Managed high-volume, time-sensitive transactions while maintaining quality standards. Coordinated with internal teams to efficiently resolve issues and improve turnaround time. Ensured compliance with established procedures, contributing to operational reliability.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologySTI College Novaliches · 2014 — 2018