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Satnarine F. — Senior Learning and Development Manager from Jamaica

Satnarine F.

Senior Learning and Development Manager

Jamaica 6+ years
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About

Satnarine F. is a seasoned professional with over a decade of experience in Learning & Development and Employee Experience, excelling in the design and implementation of strategic L&D initiatives. As a Talent & Growth Manager at Celebrations Brands Ltd in Jamaica, he refined quality monitoring processes and managed learning activities to comply with the Kirkpatrick Model. His responsibilities included creating pilot programs for new learning policies and aligning training strategies with best practices. During his tenure as Talent, Learning & Development Manager at Unicomer Guyana Inc, he authored regionally adopted online courses and significantly reduced quarterly bad debt through targeted retraining. At Itelbpo Smart Solutions for Hilton Hotel & Resorts, he enhanced training engagement and outcomes by integrating performing arts and technology. Satnarine's academic contributions include redesigning curricula as an adjunct lecturer at The International College of the Cayman Islands. He holds multiple certifications in stakeholder management and a Bachelor of Science in Psychology and Human Resource Development from the University of the West Indies. His expertise in project management, LMS administration, and instructional design positions him as a leader in the field.

Experience

  • Talent & Growth Manager/Learning & Development Manager

    Celebrations Brands Ltd · 2024 — 2026
    Refined quality monitoring processes to assess ROI for programs conducted by external facilitators within virtual and blended learning environments. Designed and managed learning and development activities aligned with Kirkpatrick Model standards. Delivered structured feedback and enhancement sessions for internal trainers. Developed performance strategies ensuring alignment across training programs with best practices. Created pilot programs for new learning policies and procedures, reporting outcomes to leadership. Maintained project documentation to facilitate timely service revenue recognition for training vendors. Provided weekly reports on learner trends, challenges, and program completion, connecting results to identified gaps. Analyzed performance trends and enhanced individual development plans and succession plans.
  • Talent, Learning & Development Manager

    Unicomer Guyana Inc · 2020 — 2022
    Authored highly-rated online courses adopted across the Caribbean, customized for virtual learning platform capabilities. Developed performance strategies for facilitators while fostering staff engagement through collaboration and gamification techniques. Implemented a targeted retraining program for debt collectors, contributing to a reduction in quarterly bad debt. Coordinated cross-functional ramp plans with key stakeholders, ensuring successful launches of new training initiatives with over 95% on-time delivery. Created project plans detailing task completion timelines and success metrics, successfully minimizing customer service representative downtime. Achieved departmental objectives while adhering to budget constraints, regularly reporting progress and challenges to regional leadership.
  • Senior Trainer – Hilton Hotel & Resorts

    Itelbpo Smart Solutions · 2017 — 2020
    Evaluated and certified high-performing trainers and customer service agents, establishing effective certification readiness processes. Conducted training needs analyses to identify root causes of performance gaps, then developed and implemented targeted action plans. Enhanced training sessions by integrating performing arts and technology, which significantly improved learner engagement and certification outcomes.
  • Adjunct Lecturer

    The International College of the Cayman Islands (ICCI) · 2015 — 2017
    Redesigned curricula and taught undergraduate courses, leading to increased enrollment figures and record-setting pass rates. Selected by the President to preside over the annual Lecturers’ Workshop, showcasing thought leadership and adept relationship management.
  • Part-Time Lecturer

    School of Higher Education · 2009 — 2011
    Achieved unprecedented pass rates for Heriot-Watt University and ABE (UK) courses.

Skills & Expertise

Education

  • Bachelor of Science, Psychology and Human Resource Development
    University of the West Indies