Setiawan H.
Senior Business Operations Director
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About
Setiawan H. is a seasoned Business Operations and Administration professional with over 30 years of extensive experience in telecommunications, executive support, and administration. Based in Jakarta, Indonesia, he began his career as a PABX Technician installing Mitel systems, and advanced to management roles such as Facilities Supervisor and Sales Engineer. Eventually, he became the Director of PT Spotelindo Mitra Utama, where he has been leading the company's administrative, operational, and commercial efforts since 2004. His responsibilities include managing procurement and supplier relationships, coordinating projects with clients and government authorities, and driving continuous operational improvements. An adept English–Bahasa Indonesia translator, Setiawan is proficient with Microsoft 365 and AI-assisted productivity tools such as ChatGPT, facilitating efficient business correspondence and customer relationship management. His career is marked by extensive international exposure and the ability to adapt and communicate across multicultural environments.
Experience
Director
PT Spotelindo Mitra Utama · 2004 — PresentProvided strategic leadership and oversaw all administrative, operational, and commercial functions of the company. Responsibilities involved managing procurement, supplier relationships, and preparing business proposals, contracts, and confidential documents. Coordinated projects with clients, suppliers, and government authorities, while managing operational planning and business development. Maintained long-term relationships with customers and business partners, and supervised administrative systems and document management.Sales Engineer
PT Metaplas Harmoni · 1999 — 2003Managed key customer accounts, delivering both technical and commercial support. Engaged in business development, provided technical consultation, and prepared proposals. Responsibilities included customer relationship management, sales reporting, and coordination with production and logistics teams, along with commercial negotiations and after-sales support.Translator
Watchtower Bible & Tract Society · 1992 — 1998Translated English publications into Bahasa Indonesia, ensuring high quality and consistency. Responsibilities encompassed translation, proofreading, and editorial coordination, while managing terminology and overseeing publication quality control under strict deadlines.Facilities Supervisor
PT Diners Jaya Indonesia International · 1989 — 1992Oversaw facilities administration and operational support. Managed office administration, facilities management, procurement, and asset management. Coordinated contractors and office renovations, ensuring workplace maintenance and operational support for senior management.PABX Technician
PT Centronix · 1986 — 1989Installed and commissioned Mitel PABX communication systems for corporate clients across Indonesia. Responsibilities included system installation, testing, troubleshooting, and providing customer support, alongside creating technical documentation and conducting user training, while also coordinating projects.
Skills & Expertise
Education
- Technical High School in Electrical TelecommunicationsTechnical High School (STM) · — — 1986