Shai A.
Mid-Level Retail Pharmacy Operations Specialist
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Shai A., based in Makati City, Philippines, is a highly committed and detail-oriented professional with substantial expertise in retail pharmacy operations and customer service. Currently serving as a Lead Representative and Subject Matter Expert at Cardinal Health Inc. Philippines since July 2025, Shai acts as an essential resource for processes, product guidance, and system operations. She is instrumental in creating and maintaining standard operating procedures and conducts training to enhance employee competence. Shai’s previous experience as a Customer Service Representative at the same company involved resolving complex issues and ensuring customer satisfaction through collaboration with different departments. Prior to this, she was a Customer Advisor at Healthy Options Corporation, where she managed inventory and advised clients on medication use. Shai’s professional journey began as a Pharmacy Assistant at Watsons Personal Care Store where she handled patient counseling and inventory tasks. Armed with a Bachelor of Science in Pharmacy from Our Lady of Fatima University, Shai is dedicated to implementing her pharmaceutical knowledge and problem-solving prowess in a dynamic healthcare or customer-focused environment.
Experience
Lead Representative/Subject Matter Expert
Cardinal Health Inc. Philippines · 2025 — PresentActs as the primary resource for processes, products, and systems. Develops, updates, and maintains reference materials, SOPs, and best practice guides. Conducts training sessions to enhance representatives' skills in specific areas. Offers expert advice on complex issues beyond the standard representative scope. Works with stakeholders to improve processes and implement new solutions.Customer Service Representative
Cardinal Health Inc. Philippines · 2022 — 2025Delivers outstanding customer service to ensure satisfaction. Addresses complex issues by collaborating with other departments to find suitable solutions. Responds to customer inquiries through phone and email while providing accurate information on products and services.Customer Advisor III/Person in Charge
Healthy Options Corporation · 2017 — 2022Manages overall store operations. Educates customers on the proper usage of medications while providing excellent customer service. Oversees inventory management within the store.Industrial and Wholesale Account Officer
St. Francis Generic Drug Store, Inc · 2015 — 2017Engages in client prospecting focused on target and internal sales. Aims to cultivate strong client relationships to expand the client base. Implements marketing strategies to enhance visibility and outreach.Pharmacy Assistant
Watsons Personal Care Store · 2013 — 2015Counsels patients and dispenses medication under the direction of a Pharmacist. Assists with receiving deliveries and managing inventory. Handles cashiering duties and maintains good housekeeping to secure merchandise.
Skills & Expertise
Education
- Bachelor of Science in PharmacyOur Lady of Fatima University