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Shakhzod A. — Mid-Level Customer Support and Sales Specialist from Uzbekistan

Shakhzod A.

Mid-Level Customer Support and Sales Specialist

Uzbekistan 6+ years
Open to offersNew to Platform
Languages
EnglishRussianPersian
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About

Shakhzod A. is a highly skilled professional with a robust background in customer support, sales management, and logistics coordination across varied industries. He earned a B.A. in English Philology with a stellar CGPA of 3.90 from Bukhara State University, Uzbekistan. During his tenure at Dream Service Team in New York, he excelled as a Customer Support Specialist and Sales Manager, efficiently managing CRM systems and coordinating between customers and technicians for smooth service operations. At Zarkon Development Ltd., he served as a Sales Representative, enhancing customer satisfaction and expanding market reach across continents. His logistics expertise was further honed at Three Sisters Transport LLC, where he ensured timely freight deliveries by managing schedules and resolving issues with precision. Additionally, Shakhzod's leadership abilities are demonstrated through his role as the founder of the 'From Heart to Heart' charity movement and as a coordinator for the 'GEC' International Communications and Social Policy Center, where he strategized educational programs for disadvantaged children.

Experience

  • Customer Support Specialist / Sales Manager

    Dream Service Team (Appliance Repair & HVAC) · 2022 — 2026
    - Managed customer information, job details, and service notes within CRM systems such as Housecall Pro and Workiz. - Addressed incoming calls, texts, and emails from both new and existing customers, delivering accurate support. - Scheduled service appointments and confirmed details with clients, ensuring all necessary information was collected. - Organized technicians’ calendars and set reminders for appliance part installations, facilitating daily operations. - Served as a liaison between customers and technicians to guarantee efficient service delivery.

  • Logistics Coordinator

    Three Sisters Transport LLC · 2018 — 2022
    - Dispatched trucks for both pickups and deliveries, providing support to drivers during afterhours. - Coordinated freight loads and schedules to ensure timely pickups and deliveries. - Maintained communication with drivers, brokers, and customers to promptly resolve issues. - Collaborated with department managers and staff to adhere to deadlines and provide quality customer support. - Input accurate freight information into CRM while coordinating with tracking, accounting, and dispatch teams.

  • Sales Representative

    Zarkon Development LLC · 2015 — 2018
    - Efficiently resolved client inquiries and issues to ensure high levels of satisfaction. - Oversaw customer relationships and tracked sales activities using CRM systems for leads, communication, and follow-ups. - Supported front desk operations while coordinating with internal teams to enhance customer experiences. - Contributed to the company's reputation by being a reliable contact and sold home repair, furniture, and construction services to clients in Asia, Europe, America, and the UK.

Skills & Expertise

Closing DealsCall HandlingCustomer ServiceCalendar ManagementSales

Education

  • Bachelor of Arts in English Philology
    Bukhara State University · 2016 — 2020
  • Diploma
    Shafirkan Vocational College · 2013 — 2016
  • High School Diploma
    Bukhara State High School #17 · 2004 — 2013