Shalaine S.

Shalaine C. is a results-oriented professional with over four years of experience in high-volume customer service and dispute resolution. As an Escalations Specialist at Foundever, she served as the highest point of contact for complex customer grievances, consistently achieving resolution on critical issues. She demonstrated proficiency in escalation management and advanced de-escalation techniques, converting dissatisfied customers into brand advocates. Her role also involved monitoring service quality trends and offering actionable feedback to improve standard operating procedures. Previously, she worked as a Customer Service Representative at Foundever, where she provided comprehensive support for billing, technical troubleshooting, and account management inquiries. Shalaine consistently met and exceeded key performance indicators by leveraging her advanced computer literacy and professional communication skills. She is fully equipped for remote work, operating from a home office with a complete technical setup and high-speed internet. Shalaine holds an undergraduate degree in Hospitality Management from Palawan State University.